Joseph Duller Email & Phone Number

Detroit, MI, US

Warren, Michigan, United States

Warren, Michigan, United States

Warren, Michigan, United States

• As a quality assurance test engineer, I was responsible for ensuring the quality and reliability of software products or systems through rigorous testing and analysis.
• Collaborate with the development team and stakeholders to understand project requirements and define test objectives, strategies, and test plans.
• Create detailed test cases, test scenarios, and test data that cover all aspects of the software application or system under test. This includes functional testing, performance testing, security testing, and usability.
• Execute test cases, record test results, and document any defects or issues encountered during testing. Conduct regression testing to ensure that previously identified issues have been resolved.
• Collaborate with cross-functional teams, including developers, business analysts, and project managers, to ensure a comprehensive understanding of the software requirements and to facilitate effective communication.

Novi, Michigan, United States

Managed multiple tickets, answered phone calls and collaborated with the team to identify and resolve issues on a day to day basis.Troubleshoot issues that arise, identify the root cause, and provide 100% resolution.Supported internal employees across the country and sent out techs when needed to resolve onsite issues such as modems and switches issue.

Southfield, Michigan, United States

Contracted by Beaumont Health to assist with major operating system upgrade across Metro Detroit.Assigned to work independently or with a team across all Beaumont Hospital locations such as clinics and/or major hospital location.Upgraded and installed Windows 10 Operating Systems, software, and hardware on desktops and laptops simultaneously. Replaced and.

Northville, Michigan, United States

Collaborated with team to migrate devices to new operating systems.Implemented security measures to protect sensitive company information by encrypting devices, wiping decommissioned and used devices, and re-imaging laptops and desktops.Provided first-tier support to internal employees by evaluating problems, determining root causes, and providing full.

Southfield, Michigan

Handled level 1 tickets, evaluated, determined root cause and collaborated with internal technical support to ensure 100% resolution.Successfully diagnosed and resolved hardware and software issues through remote desktop support, over the phone, and face to face interaction.Used active directory to successfully create employee credentials, reset passwords.

Sterling Heights, MI

Diagnosed and troubleshoot network connections, IP configurations, firewalls, and worked in a team environment to ensure 100% resolution.Responsible for testing eAdvisor beta software with multiple VINs, reported to developer any issues that occurred during testing.Installed eAdvisor software to machines remotely through TeamViewer, setup IP address and.

Royal Oak, MI

Under general direction, performs functions related to business activities including, but not limited to: greeting patients, families and visitors, scheduling and registering patients for appointments via phone and face-to-face communication, collecting and posting patient payments, completing charge entry activities, monitoring registration work queues.

Bachelor Of Science (Bs), Information Technology

Associate In Applied Science, Technological Sciences

High School Diploma