• Operational management of 30+ luxury vessels for private membership use and 400+ rentals / charters annually• New and renewal sales leadership $1.4+ million annually• Manage staff and subcontractors to guarantee acceptable functional and visual use of vessels• Communication, customer service, team leadership, training, decision making, P&L, sales, marketing, inventory control, conflict resolution, marketing and event management• Monitored spending to ensure that expenses are consistent with approved budgets• Researched and suggested cost-effective shipping methods and conducted regular safety audits on equipment• Delivered exemplary customer service and support by remaining poised in most stressful situations• Identified appropriate solutions to minimize issues and quickly solve problems• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings

• Management of luxury motor yachts in USA, EU & MENA• Care for vessels exterior for appearance, operational and USCG compliance purposes• Provided discreet guest services to high net worth yacht owners and guests while overseeing hiring, deadline and project management• Global event and activities management between yachts, residences and venue locations• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications• Managed daily operations, including supervising team members• Implemented conflict-resolution tactics by cooperating with staff to achieve team objectives• Assessed, optimized and elevated operations to target current and expected demands

• Exceeded sales and collection quotas by proactively managing individual and team performance• Boosted branch sales by developing and deepening customer loyalty through strategic partnership initiatives• Loan approvals and denials based on customer loan application• Managed quality assurance program including on site evaluations, internal audits and customer surveys• Provided clients with budget management and financial guidance• Planned and coordinated risk mitigation strategies to protect company assets