Joseph Jordan Email & Phone Number

Aurora, Co, Us

Centennial, Colorado, United States

• Writes and interprets SQL queries to find and maintain the data that users need. Formats these queries into Visual Studio (SSRS) reports that can be used for business decisions.• Uses Epicor ERP to create dashboards that pull data from MS SQL Server.• Maps business requirements for project requests from all departments.• Works in conjunction with software validation team to assist in validation process for reports, applications, and labels, following HIPPA guidelines when… Show more • Writes and interprets SQL queries to find and maintain the data that users need. Formats these queries into Visual Studio (SSRS) reports that can be used for business decisions.• Uses Epicor ERP to create dashboards that pull data from MS SQL Server.• Maps business requirements for project requests from all departments.• Works in conjunction with software validation team to assist in validation process for reports, applications, and labels, following HIPPA guidelines when applicable.• Assists the help desk application Track-It!, assigning/answering tickets and using business rules to create more automation. Show less

Englewood, Co

• Responsible for monitoring and tracking incidents in the Sling TV network operations center.• Contributed to a decrease of incidents by 24% and a reduction of incident duration by 14%.• Triaged issues with executive leadership on bridges in real-time, and continued investigating ongoing issues with technical and engineering teams to ensure a quick resolution.• Created proposals and assisted with migration to new ticketing systems and dashboard tools to increase productivity and… Show more • Responsible for monitoring and tracking incidents in the Sling TV network operations center.• Contributed to a decrease of incidents by 24% and a reduction of incident duration by 14%.• Triaged issues with executive leadership on bridges in real-time, and continued investigating ongoing issues with technical and engineering teams to ensure a quick resolution.• Created proposals and assisted with migration to new ticketing systems and dashboard tools to increase productivity and speed to track and resolve issues.• Built SQL queries through our databases and social media systems to find and track trends.• Created extensive interactive training materials for team members, improving ramp-up speed. Show less

Greater Denver Area

• Responsible for maintaining all of Hammersmith's internal and external web presence.• Migrated over 150 homeowner websites, upgrading templates and navigation.• Managed project implementation ranging from start to finish, including migrating to a company-wide ticketing systems and creating and maintaining a knowledge base and directory.

Denver, Co

• Used and monitored over 50 Sprint systems to complete customer requests.• Passed all “quality assurance” reports and received customer survey results in line with Sprint standards.

• Worked 15-20 hours/week while maintaining a 3.8 GPA.• Assisted students and professors with complex website maintenance requests while performing clean-up of older web systems.• Provided friendly and on-time service to customers in need of assistance.

• Fulfilled students’ technological questions in a polite and timely manner.• Maintained 5 computer labs containing 15 computers each.• Troubleshot networking and internet connection problems in both software and hardware.

Denver, Co

Thousand Oaks, Ca

Bachelor'S Degree, Business Information Technology, Marketing

Special Class Projects: Distributed Database Development Designed and implemented a SQL database of a fictional company, drawing.

Education record