Joseph S. Email & Phone Number

London Area, United Kingdom

Reduced incoming External Partner Fees by ~$10K/month through detailed analysis of system data. I Identified the inefficiencies in the client churn and suspension workflows that had led to our channel partners continuing to invoice Fleet Complete for assets that were no longer in use. I worked to proactively remove these assets from our data in the future to prevent future revenue bleeding.Implemented a process for calculating deferred revenue on a newly introduced Service Fee product. Leveraging data exports within MS Excel from our different subscription & billing platforms I was able to differentiate between fees that needed to be accrued immediately in Dynamics F&O, and those which needed to be amortized over a fixed period.

London, England, United Kingdom

Given my prior experience with the North American Fulfillment & Dispatch Team, I was selected to be the Logistics & Dispatch team SME and UAT team lead for the companies' global Salesforce implementation initiative.Phase 1 & 2 of the project lasted from April 2021 to April 2022 - The focus was on implementing new Cross-Functional case assignment and management processes within SalesForce, as well as designing an all new Dispatching Process that would be used by both internal and external stakeholders.My main responsibilities included:* End-to-End process mapping in MS Visio - Adapting the Company's existing Dynamics CRM 365 processes to adhere to Salesforce system capabilities and outlining areas for potential improvement.* Defining PBI requirements in MS Azure DevOps. Managing request priority and consulting with SF development team to ensure timely product delivery.* Coordinating test plan execution across NA, EU, and AUS stakeholder groups.* Creation and Delivery of effective training material (Video guides & Text Documents)* Assisting the Fulfillment and Dispatch Team Lead(s) to customize Salesforce reports and Dashboards to efficiently manage agent productivity.

Toronto, Ontario, Canada

Lead Fulfillment Specialist for the Canadian entity of the business.I maintained strong relationships with the Sales Managers and Canadian Channel Partners in order to meet the demands of an expanding enterprise and independent business client base.Throughout my tenure in the roll, I was involved in developing new process workflows for the provisioning of new products and channels as they were rolled out. **(e.g, Migration from MS Dynamics CRM to MS Dynamics 365 Finance & Operations, Fulfillment Ordering and Device Provisioning for a new major Canadian Telecom sales partner)As a result of my comprehensive understanding of the systems I became experienced in training new Fulfillment employees across the North American organization. This knowledge also leant itself to working cross-functionally with our internal Technical Support team, where we were successful in resolving major client escalations such as; Large-scale fleet tracker reporting outages and vehicle theft.

Toronto, Ontario, Canada

During my internship I was primarily responsible for the onboarding and training of the North American client base. Additional responsibilities include resolving client data usage disputes in cooperation with our partner channels and churn preventionI reduced a significant backlog of Spanish language onboarding cases that had accumulated due to an increased sales presence in Southern US Markets and the ELD Mandate effective in Dec 2017.

Torremolinos, Andalusia, Spain

- Responsible for the wellbeing of all clients taking part in a SCUBA diving tour- Emergency First Response Trained- Assessing environmental risks, adapting tour experience based on weather conditions and client needs to ensure a safe, positive client experience.- Responsible for the maintenance and organization of equipment.

Bachelor Of Arts - Ba, History

Data Analytics

Activities and Societies: CareerFoundry Slack CommunityData Immersion Course: Preparing for flu season in the U.S: Data cleaning.