Joseph Enriquez Email & Phone Number

Dania, Florida, United States

As the Director of Service Excellence, I am dedicated to ensuring that our team is well-trained, motivated, and fully equipped to deliver outstanding service, contributing to the overall success and growth of our company. My role involves developing and implementing comprehensive training programs tailored to property management, sales, customer service, and maintenance teams, all while upholding the highest standards and fostering a customer-centric culture. I standardize procedures for service-related tasks, integrate them into our training materials, and closely monitor employee performance post-training to continuously enhance our training content and methods.Collaborating with various departments, I identify training needs and develop relevant content, ensuring our programs comply with industry regulations and incorporate best practices. I also innovate in training delivery, utilizing methods such as in-person workshops, e-learning, and hands-on sessions. Additionally, I provide mentorship and coaching to encourage a culture of continuous learning and professional growth.

Hollywood, Florida, United States

As a Regional Director at FirstService Residential, I lead with a strategic vision and a commitment to delivering unparalleled service to our communities. In this role, I oversee a diverse portfolio of residential properties, ensuring that each community operates smoothly and efficiently while enhancing the quality of life for residents. My responsibilities encompass a broad range of tasks, from financial management and operational oversight to team leadership and client relations.I am dedicated to maintaining the highest standards of excellence in property management. This involves collaborating closely with property managers and staff to implement best practices, streamline processes, and foster a culture of continuous improvement. By leveraging my extensive knowledge and experience in the industry, I am able to identify and address challenges proactively, ensuring that our communities thrive.Client satisfaction is at the core of everything I do. I prioritize building strong relationships with homeowners, board members, and other stakeholders, listening to their needs and concerns, and responding with tailored solutions. By fostering open communication and transparency, I help build trust and ensure that our clients feel supported and valued.Leadership and team development are also key components of my role. I mentor and support a team of property managers, providing guidance, training, and resources to help them excel in their positions. By creating an environment where team members feel empowered and motivated, I contribute to their professional growth and the overall success of our organization.In addition to my day-to-day responsibilities, I stay abreast of industry trends and regulatory changes, ensuring that our practices are current and compliant. My commitment to professional development and continuous learning enables me to bring innovative solutions and fresh perspectives to the table.

Miami/Fort Lauderdale Area

Provide leadership to the day-to-day operations of various departments, while maintaining focus on the company’s strategic goals. Oversee hiring, training, reviewing, and firing of personnel involved in Sales/Marketing, Customer Service, and other departments. Develop and/or maintains and improves business relations with domestic and international customers of the company. Senior responsibility for all trade Accounts Receivables and Accounts Payable. Monitor A/R and A/P aging on a proactive basis with personnel and coordinate with Accounting Clerk. Created, developed and maintain company’s online presence (company website, Facebook, and Twitter) In charge of organizing and marketing special events and product demos. Member of the Company’s Senior Executive Staff and reports directly to President and CEO

Accountemps is the world's premier provider of highly skilled accounting and financial professionals. We operate from more than 350 offices worldwide and have a database of over 2 million experienced professionals to meet your temporary and temporary-to-full-time staffing needs. Our specialization and reputation in the industry enable us to offer the most highly skilled temporary employees and deliver outstanding service. Our clients rely on our decades of experience in placing accounting, financial and bookkeeping professionals.

Responsible for the management of $11.5MM environmental reserve for Caribbean. Work with finance to prepare and reconcile monthly expenditure reports. Hold and administer quarterly reserve meetings in the Caribbean. Ensure department adheres to proper Sarbanes-Oxley. Assist in the creation of yearly budget and presentation to clients. Manage and monitor of cost savings and avoidance for Latin America of $12 MM. Manage various regional executive reports which keeps track of project expenditures, team/individual performance, and project inventory and status. Contributed to the overall success of the team exceeding their yearly metrics by monitoring and informing team/individuals of their performance on a continuous basis

Balance and maintain branch’s daily records and vault. Branch Branding Steward-Inventory control and order placing of all store merchandising. Manage and coach the sales process to tellers and customer service representatives. Branding & Merchandising to be in accordance with established standards and guidelines. Coordinate and direct the activities of the staff within the department. Make decisions for personnel regarding employment, performance agreements/appraisals, salary changes, promotions, corrective action and termination

M.B.A., Business Administration And Management, General

Bachelors In Business Administration, Marketing

Activities and Societies: American Marketing Association (Vice President of Networking)