Joseph Faerber Email & Phone Number

Montebello, NY

• Manage a team of twenty call center agents to assist with the onboarding process of new customers
• Compose training documents and videos for agents to achieve the goal of 10 percent sales conversion rate
• Identify patterns and trends for consistent processes to maximize revenue opportunities
• Manage affiliate and partner inquiries to generate new opportunities for business expansion
• Listen to recorded calls and gather feedback to identify customers pain points and share with… Show more
• Listen to recorded calls and gather feedback to identify customers pain points and share with upper management

• Conducted approximately one hundred prospective customer calls and emails daily utilizingRingCentral phone system and Freshdesk
• Track record of achieving successful partnerships with loyal customers, which led to a positive return on investment and helped build brand loyalty through customer satisfaction
• Acquired new corporate accounts and conducted follow-up discussions to seek opportunities to drive deeper engagement
• Participated in the onboarding process by presenting… Show more
• Participated in the onboarding process by presenting our product offerings through live demonstrations to ensure confidence with the platform
• Developed relationships with other internal teams to help strategically guide the direction of the product based on voice of the customer feedback

Mount Olive, NJ

• Regularly reached out to delinquent accounts through weekly phone calls and emails to encourage them to settle outstanding payments promptly
• Presented the bi-weekly accounts receivable report to the manager and achieved a collection rate of ninety percent or higher
• Took the lead in initiating collections procedures for accounts that were overdue for more than six months and spearheaded the implementation of a payment plan program
• Conceived idea to enhance the payment process… Show more
• Conceived idea to enhance the payment process for customers by setting a specific due date for invoice payments and facilitated wire payments to ensure a more seamless payment experience
• Helped streamline the credit decision process by analyzing payment patterns and providing guidance onappropriate credit limits for potential customer Show less

Fair Lawn NJ

• Reinforced communication with clients daily to submit tax forms in an orderly fashion
• Established strong connections with clients, resulting in favorable customer interactions and facilitating the acquisition of new business through recommendations from satisfied customers
• Assisted clients daily by answering their inquiries regarding current tax laws and regulations
• Efficiently prepared eighty individual tax returns in a timely manner with success

Remote

• Prepared daily customer status reports and analyzed trends using Excel software
• Collaborated with my manager to establish clear guidelines for documenting the customer account management reporting process in our Standard Operating Procedures

Monsey NY

• Generated twenty customer invoices each day and identified any potential errors in the billing system
• Managed vendor payments by utilizing QuickBooks software