Joseph Faerber Email & Phone Number

Montebello, Ny

• Manage a team of twenty call center agents to assist with the onboarding process of new customers• Compose training documents and videos for agents to achieve the goal of 10 percent sales conversion rate• Identify patterns and trends for consistent processes to maximize revenue opportunities• Manage affiliate and partner inquiries to generate new opportunities for business expansion• Listen to recorded calls and gather feedback to identify customers pain points and share with… Show more • Manage a team of twenty call center agents to assist with the onboarding process of new customers• Compose training documents and videos for agents to achieve the goal of 10 percent sales conversion rate• Identify patterns and trends for consistent processes to maximize revenue opportunities• Manage affiliate and partner inquiries to generate new opportunities for business expansion• Listen to recorded calls and gather feedback to identify customers pain points and share with upper management• Analyze weekly sales reports and set benchmark for a thirty second hold time to reach the company and a two percent call missed rate• Provide ongoing support and disseminate customer success processes and tools• Coach and develop team members to create an excellent first impression and build brand recognition• Organize and categorize tickets in Freshdesk ticketing software to improve customers response times• Implement changes to Interactive voice response program by streamlining menu options and improve efficiency Show less

• Conducted approximately one hundred prospective customer calls and emails daily utilizingRingCentral phone system and Freshdesk• Track record of achieving successful partnerships with loyal customers, which led to a positive return on investment and helped build brand loyalty through customer satisfaction• Acquired new corporate accounts and conducted follow-up discussions to seek opportunities to drive deeper engagement• Participated in the onboarding process by presenting… Show more • Conducted approximately one hundred prospective customer calls and emails daily utilizingRingCentral phone system and Freshdesk• Track record of achieving successful partnerships with loyal customers, which led to a positive return on investment and helped build brand loyalty through customer satisfaction• Acquired new corporate accounts and conducted follow-up discussions to seek opportunities to drive deeper engagement• Participated in the onboarding process by presenting our product offerings through live demonstrations to ensure confidence with the platform• Developed relationships with other internal teams to help strategically guide the direction of the product based on voice of the customer feedback• Partnered with marketing to deliver proper messaging and identify the best target market segments Show less

Mount Olive, Nj

• Regularly reached out to delinquent accounts through weekly phone calls and emails to encourage them to settle outstanding payments promptly• Presented the bi-weekly accounts receivable report to the manager and achieved a collection rate of ninety percent or higher• Took the lead in initiating collections procedures for accounts that were overdue for more than six months and spearheaded the implementation of a payment plan program• Conceived idea to enhance the payment process… Show more • Regularly reached out to delinquent accounts through weekly phone calls and emails to encourage them to settle outstanding payments promptly• Presented the bi-weekly accounts receivable report to the manager and achieved a collection rate of ninety percent or higher• Took the lead in initiating collections procedures for accounts that were overdue for more than six months and spearheaded the implementation of a payment plan program• Conceived idea to enhance the payment process for customers by setting a specific due date for invoice payments and facilitated wire payments to ensure a more seamless payment experience• Helped streamline the credit decision process by analyzing payment patterns and providing guidance onappropriate credit limits for potential customer Show less

Fair Lawn Nj

• Reinforced communication with clients daily to submit tax forms in an orderly fashion• Established strong connections with clients, resulting in favorable customer interactions and facilitating the acquisition of new business through recommendations from satisfied customers• Assisted clients daily by answering their inquiries regarding current tax laws and regulations • Efficiently prepared eighty individual tax returns in a timely manner with success

Remote

• Prepared daily customer status reports and analyzed trends using Excel software • Collaborated with my manager to establish clear guidelines for documenting the customer account management reporting process in our Standard Operating Procedures

Monsey Ny

• Generated twenty customer invoices each day and identified any potential errors in the billing system• Managed vendor payments by utilizing QuickBooks software