Joseph Falconetti, Cios, Cnip, Csis Email & Phone Number

Deland, FL, US

Deland, FL, US

West Palm Beach, Florida, United States

• Deliver accuracy-focused ticket resolution for multiple client issues, including continually coaching, mentoring, and/or assisting lower levels of support as needed to quickly resolve key issues.Expertly provide.
• 𝗥𝗮𝗽𝗶𝗱𝗹𝘆 𝗮𝗱𝘃𝗮𝗻𝗰𝗲𝗱 𝗳𝗿𝗼𝗺 𝗟𝗲𝘃𝗲𝗹 𝟭 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗿𝗼𝗹𝗲 𝗶𝗻 𝟮𝟬𝟮𝟰 𝗱𝘂𝗲 𝘁𝗼 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗲𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲.
• 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗱 𝗱𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝘀 𝘄𝗶𝘁𝗵 𝗱𝗲𝘁𝗮𝗶𝗹𝗲𝗱 𝗽𝗿𝗼𝗰𝗲𝘀𝘀𝗲𝘀 𝘁𝗼 𝗲𝗻𝘀𝘂𝗿𝗲 𝘁𝗲𝗮𝗺 𝗺𝗲𝗺𝗯𝗲𝗿𝘀 𝗺𝗲𝗲𝘁 𝗰𝗹𝗶𝗲𝗻𝘁𝘀’ 𝗻𝗲𝗲𝗱𝘀.
• 𝗥𝗲𝗱𝘂𝗰𝗲𝗱 𝗮 𝗵𝗶𝗴𝗵-𝘃𝗼𝗹𝘂𝗺𝗲 𝗯𝗮𝗰𝗸𝗹𝗼𝗴 𝗼𝗳 𝘁𝗶𝗰𝗸𝗲𝘁𝘀 𝗯𝘆 𝗽𝗿𝗼𝘃𝗶𝗱𝗶𝗻𝗴 𝗳𝗶𝗿𝘀𝘁-𝗰𝗮𝗹𝗹 𝗿𝗲𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝘁𝗼 𝘀𝗲𝗿𝘃𝗲𝗿 𝗮𝗻𝗱 𝗻𝗲𝘁𝘄𝗼𝗿𝗸 𝗮𝗰𝗰𝗲𝘀𝘀 𝗶𝘀𝘀𝘂𝗲𝘀 𝘂𝘀𝗶𝗻𝗴 𝗿𝗲𝗺𝗼𝘁𝗲 𝘁𝗼𝗼𝗹𝘀 (𝗲.𝗴., 𝗦𝗽𝗹𝗮𝘀𝗵𝘁𝗼𝗽, 𝗡𝗶𝗻𝗷𝗮𝗢𝗻𝗲, 𝗦𝗰𝗿𝗲𝗲𝗻𝗖𝗼𝗻𝗻𝗲𝗰𝘁).
• 𝗥𝗲𝘀𝗲𝗮𝗿𝗰𝗵𝗲𝗱 𝗴𝗿𝗼𝘂𝗻𝗱𝗯𝗿𝗲𝗮𝗸𝗶𝗻𝗴 𝗺𝗲𝘁𝗵𝗼𝗱𝘀 𝘁𝗼 𝗮𝘀𝘀𝗶𝘀𝘁 𝗿𝗲𝗺𝗼𝘁𝗲 𝗮𝗻𝗱 𝗼𝗻-𝘀𝗶𝘁𝗲 𝘁𝗲𝗰𝗵𝗻𝗶𝗰𝗶𝗮𝗻𝘀 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿 𝘁𝗲𝗮𝗺 𝗺𝗲𝗺𝗯𝗲𝗿𝘀 𝗶𝗻 𝗽𝗿𝗼𝘃𝗶𝗱𝗶𝗻𝗴 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝘁𝗼 𝗱𝗶𝗳𝗳𝗶𝗰𝘂𝗹𝘁 𝗽𝗿𝗼𝗯𝗹𝗲𝗺𝘀.
• 𝗦𝗽𝗲𝗮𝗿𝗵𝗲𝗮𝗱𝗲𝗱 𝗽𝗮𝘁𝗰𝗵 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗼𝗳 𝗻𝗲𝘁𝘄𝗼𝗿𝗸 𝗿𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀 𝗳𝗼𝗿 𝗼𝗽𝘁𝗶𝗺𝗮𝗹 𝘀𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗮𝗻𝗱 𝘂𝘀𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀 𝗮𝗻𝗱 𝗿𝗲𝗱𝘂𝗰𝗲 𝘃𝘂𝗹𝗻𝗲𝗿𝗮𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀 𝗮𝗻𝗱 𝗴𝗹𝗶𝘁𝗰𝗵𝗲𝘀 𝗶𝗻 𝗪𝗶𝗻 𝗮𝗻𝗱 𝗠𝗮𝗰 𝗢𝗦, 𝗮𝘀 𝘄𝗲𝗹𝗹 𝗮𝘀 𝘄𝗶𝘁𝗵 𝗳𝗶𝗿𝗺𝘄𝗮𝗿𝗲 𝗼𝗻 𝗻𝗲𝘁𝘄𝗼𝗿𝗸 𝗮𝗻𝗱/𝗼𝗿 𝗜𝗼𝗧 𝗱𝗲𝘃𝗶𝗰𝗲𝘀.

• Leveraged broad scope of industry knowledge toward providing proactive, responsive, and solutions-centric first and second call resolutions across a large-scale customer base of medical and legal offices.Contributed.
• 𝗥𝗲𝗱𝘂𝗰𝗲𝗱 𝗶𝗺𝗽𝗮𝗰𝘁 𝘁𝗼 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝘃𝗶𝗮 𝗳𝗶𝗿𝘀𝘁 𝗰𝗮𝗹𝗹 𝗿𝗲𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝘁𝗼 𝗲𝗻𝗱 𝘂𝘀𝗲𝗿 𝗽𝗿𝗼𝗯𝗹𝗲𝗺𝘀.
• 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗱 𝗺𝘂𝘁𝘂𝗮𝗹𝗹𝘆 𝗯𝗲𝗻𝗲𝗳𝗶𝗰𝗶𝗮𝗹 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀 𝗮𝗺𝗼𝗻𝗴 𝗵𝗶𝗴𝗵-𝗾𝘂𝗮𝗹𝗶𝘁𝘆 𝘃𝗲𝗻𝗱𝗼𝗿𝘀 𝘁𝗼 𝗺𝗲𝗲𝘁 𝗰𝗼𝗻𝘁𝗿𝗮𝗰𝘁 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀, 𝗶𝗻𝗰𝗹𝘂𝗱𝗶𝗻𝗴 𝗳𝗼𝗹𝗹𝗼𝘄𝗶𝗻𝗴 𝘂𝗽 𝘄𝗶𝘁𝗵 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 𝘁𝗼 𝗲𝗻𝘀𝘂𝗿𝗲 𝘁𝗵𝗶𝗿𝗱-𝗽𝗮𝗿𝘁𝘆 𝗮𝗱𝗵𝗲𝗿𝗲𝗻𝗰𝗲 𝘁𝗼 𝗴𝗼𝗮𝗹𝘀.
• 𝗦𝗲𝘁 𝘂𝗽 𝗮𝗻𝗱 𝘁𝗿𝗼𝘂𝗯𝗹𝗲𝘀𝗵𝗼𝘁 𝗰𝗹𝗶𝗲𝗻𝘁 𝗩𝗣𝗡 𝗰𝗼𝗻𝗻𝗲𝗰𝘁𝗶𝗼𝗻𝘀 𝗮𝗻𝗱 𝗲𝗻𝗱 𝘂𝘀𝗲𝗿 𝗮𝗰𝗰𝗲𝘀𝘀 𝗳𝗼𝗿 𝗲𝗮𝘀𝘆 𝗻𝗲𝘁𝘄𝗼𝗿𝗸 𝗮𝗰𝗰𝗲𝘀𝘀.

• Recognized as a “go-to” team member on key networking projects at multiple U.S. locations for various customers, including expertly installing and configuring Cisco products to align with customer objectives.𝘒𝘌𝘠.
• 𝗥𝗼𝘂𝘁𝗶𝗻𝗲𝗹𝘆 𝗰𝗼𝗺𝗽𝗹𝗲𝘁𝗲𝗱 𝗰𝗿𝗶𝘁𝗶𝗰𝗮𝗹 𝗽𝗿𝗼𝗷𝗲𝗰𝘁𝘀 𝗼𝗻 𝗮𝗻𝗱/𝗼𝗿 𝗮𝗵𝗲𝗮𝗱 𝗼𝗳 𝘁𝗶𝗺𝗲 𝗮𝗻𝗱 𝘄𝗶𝘁𝗵𝗶𝗻 𝗽𝗿𝗲𝘀𝗲𝘁 𝗯𝘂𝗱𝗴𝗲𝘁𝘀.
• 𝗥𝗲𝗱𝘂𝗰𝗲𝗱 𝗶𝗺𝗽𝗮𝗰𝘁 𝘁𝗼 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗯𝘆 𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝘄𝗶𝘁𝗵𝗶𝗻 𝗮𝗴𝗿𝗲𝗲𝗱-𝘂𝗽𝗼𝗻 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝘄𝗶𝗻𝗱𝗼𝘄𝘀 𝗮𝗻𝗱 𝗮𝗳𝘁𝗲𝗿 𝗵𝗼𝘂𝗿𝘀 𝘁𝗼 𝗺𝗮𝗶𝗻𝘁𝗮𝗶𝗻 𝗻𝗼𝗿𝗺𝗮𝗹 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀, 𝗶𝗻𝗰𝗹𝘂𝗱𝗶𝗻𝗴 𝗮𝗱𝗷𝘂𝘀𝘁𝗶𝗻𝗴 𝗽𝗹𝗮𝗻𝘀 𝘁𝗼 𝗳𝗶𝘁 𝗰𝗹𝗶𝗲𝗻𝘁 𝗻𝗲𝗲𝗱𝘀 𝘄𝗵𝗶𝗹𝗲 𝘂𝗽𝗵𝗼𝗹𝗱𝗶𝗻𝗴 𝘀𝗰𝗼𝗽𝗲 𝗼𝗳 𝗰𝗼𝗻𝘁𝗿𝗮𝗰𝘁 𝗶𝗻.

• Strategically steered all IT agency operations, including directing network security initiatives, as well as identity and access management programs to meet the organization’s current and/or future needs.Delivered.
• 𝗦𝘂𝗰𝗰𝗲𝘀𝘀𝗳𝘂𝗹𝗹𝘆 𝗽𝗿𝗼𝗱𝘂𝗰𝗲𝗱 𝗯𝗲𝘀𝘁-𝗶𝗻-𝗰𝗹𝗮𝘀𝘀 𝗮𝘂𝘁𝗵𝗲𝗻𝘁𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝘁𝗼 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗲 𝗱𝗶𝗿𝗲𝗰𝘁𝗼𝗿𝘆 𝘄𝗶𝘁𝗵 𝗶𝗱𝗲𝗻𝘁𝗶𝘁𝘆 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝘀𝘆𝘀𝘁𝗲𝗺𝘀 𝗳𝗼𝗿 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁 𝗮𝗻𝗱 𝗲𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲 𝗰𝗼𝗻𝗻𝗲𝗰𝘁𝗶𝗼𝗻𝘀 𝘁𝗼 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗽𝗿𝗼𝗴𝗿𝗮𝗺𝘀.
• 𝗤𝘂𝗶𝗰𝗸𝗹𝘆 𝗶𝗻𝘃𝗲𝘀𝘁𝗶𝗴𝗮𝘁𝗲𝗱 𝗮𝗻𝗱 𝗿𝗲𝘀𝗼𝗹𝘃𝗲𝗱 𝗰𝗼𝗺𝗽𝗹𝗲𝘅 𝗮𝗰𝗰𝗼𝘂𝗻𝘁 𝗶𝘀𝘀𝘂𝗲𝘀, 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗲𝗱 𝗻𝗲𝗲𝗱𝘀 𝗮𝗻𝗮𝗹𝘆𝘀𝗶𝘀, 𝗽𝗶𝗻𝗽𝗼𝗶𝗻𝘁𝗲𝗱 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲𝘀, 𝗮𝗻𝗱 𝗰𝗼𝗻𝘁𝗶𝗻𝘂𝗮𝗹𝗹𝘆 𝗶𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗲𝗱 𝗰𝗼𝘀𝘁-𝗲𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀.

• Directed fast-paced Help Desk operations providing high-quality shared services support for 200± end users, including executive, sales, engineering accounting, purchasing and distribution staff.Optimized user.
• 𝗧𝗿𝗮𝗶𝗻𝗲𝗱, 𝗰𝗼𝗮𝗰𝗵𝗲𝗱, 𝗮𝗻𝗱 𝗺𝗲𝗻𝘁𝗼𝗿𝗲𝗱 𝘀𝘁𝗮𝗳𝗳 𝗶𝗻 𝗻𝗲𝘄 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝗶𝗲𝘀 𝘁𝗼 𝗽𝗿𝗼𝘃𝗶𝗱𝗲 𝘀𝗲𝗿𝘃𝗶𝗰𝗲-𝗹𝗲𝘃𝗲𝗹 𝗼𝗯𝗷𝗲𝗰𝘁𝗶𝘃𝗲𝘀.
• 𝗦𝗮𝘃𝗲𝗱 𝗰𝗼𝗺𝗽𝗮𝗻𝘆 𝗿𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀 𝗯𝘆 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗻𝗴 𝘂𝗽𝗴𝗿𝗮𝗱𝗲𝘀 𝘁𝗵𝗮𝘁 𝗮𝗹𝗹𝗼𝘄𝗲𝗱 𝗳𝗼𝗿 𝗳𝘂𝘁𝘂𝗿𝗲 𝘂𝗽𝗴𝗿𝗮𝗱𝗲𝘀 𝗮𝗻𝗱 𝗴𝗿𝗼𝘄𝘁𝗵.
• 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗱 𝗮𝗻𝗱 𝗲𝘅𝗲𝗰𝘂𝘁𝗲𝗱 𝗴𝗼𝗮𝗹-𝗳𝗼𝗰𝘂𝘀𝗲𝗱 𝗜𝗧 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 𝘄𝗵𝗶𝗹𝗲 𝗺𝗮𝗶𝗻𝘁𝗮𝗶𝗻𝗶𝗻𝗴 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗰𝗼𝗻𝘁𝗶𝗻𝘂𝗶𝘁𝘆 𝗽𝗹𝗮𝗻𝗻𝗶𝗻𝗴, 𝗲𝗻𝗮𝗯𝗹𝗶𝗻𝗴 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀, 𝗮𝗻𝗱 𝗶𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗶𝗻𝗴 𝗰𝗵𝗮𝗻𝗴𝗲 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁.

𝗔𝘀𝘀𝗼𝗰𝗶𝗮𝘁𝗲 𝗼𝗳 𝗦𝗰𝗶𝗲𝗻𝗰𝗲, 𝘉𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘈𝘥𝘮𝘪𝘯𝘪𝘴𝘵𝘳𝘢𝘵𝘪𝘰𝘯 & 𝘔𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵

𝗙𝘂𝗹𝗹 𝗦𝘁𝗮𝗰𝗸 𝗪𝗲𝗯 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗿 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗲 𝗣𝗿𝗼𝗴𝗿𝗮𝗺

𝘐𝘯𝘵𝘦𝘯𝘴𝘦 12-𝘞𝘦𝘦𝘬 𝘍𝘶𝘭𝘭-𝘛𝘪𝘮𝘦 𝘊𝘰𝘥𝘪𝘯𝘨 𝘗𝘳𝘰𝘨𝘳𝘢𝘮

𝗔𝘂𝘁𝗼𝗖𝗔𝗗 𝗗𝗿𝗮𝗳𝘁𝗶𝗻𝗴 & 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗲 𝗣𝗿𝗼𝗴𝗿𝗮𝗺