Joseph Farrish Email & Phone Number

Carmichael, California, United States

Continues Care Residential Community

San Francisco Bay Area

• Provide high quality oversight of services in multiple programs, maintain a high level of support services and create engaging activities for those we serve. Core responsibilities included building, guiding, motivating.
• Positive margin for RCFE Homes.
• Decrease staff program overtime to meet targeted budget.
• Strengthen staffing efforts by filling open positions.
• Establish new marketing strategies for FHA programs.
• Complete RCFE Administrator 80 hour licensing course.

Sacramento, California Area

As Director of Sacramento, I support and lead efforts related to the growth of the Family Home Agency. Responsibilities include program admissions, census growth, local regional center relations, expenditures and overall growth of the program. Helping Individuals with some form of intellectual disability improve their quality of life!

Roseville, CA

• Optimize work assignments, create employment offers, and administer background checks. Market employment vacancies on various internet-based job boards; evaluate resumes and applications for executive placements..
• Consistently achieve personally assigned regional staff fulfillments.
• Instrumental in the evaluation and coordination of all Regional Job Fairs and Campus Recruiting.
• Implemented a new hire tracking system and a new manager acquisition process.
• Streamlined the online application process for interested applicants.
• Improved staff retention 46%, averaging 112% of recruiting quota for 3 consecutive quarters.

Rochester, New York Area

Controlled operations and strengthened business development efforts of the ActivateCU division. Recruited and drove professional development of new Agents to ensure effective selling techniques to dominate the Credit Union market. Pitched proposals to c-level decisions makers and board members. Formulated overall marketing and branding strategies.

West & Central State Regions

• As Sales Executive (2011 – 2013), managed client accounts and field sales operations of 32 mid-level Credit Unions within assigned Western Region. Cultivated relations with executives to enhance multi-departmental.
• Recognized for offsite team building successes and a product portfolio of 5 major deliverables.
• Constructed an innovative “Drip-Email” marketing campaign which launched nationwide.
• Controlled expansion of market share by 30%, which resulted in +$800,000 in new net revenue.
• Doubled Credit Union member participation in the Western Region by 40%.
• Achieved a 35% increase of new business while sustaining a 98% annual customer retention rate.

San Francisco Bay Area

Sold Long Term Care and Life Insurance directly to members of the Credit Unions. Met with members at their homes and reviewed current policies, made recommendations and presented CUNA Mutual insurance products.