• Performed IT General and IT Application Control testing, including application configuration controls in standard ERP solutions such as SAP and AS400 Systems. Conducted IT audits to support financial statement audits, in addition to client compliance with the internal control environment.• Performed process walkthroughs to understand client’s business functions and processes and effectively documented client business and general IT processes from both internal and external audit perspectives.

• Hired by Head Strength and Conditioning Coach to a position reserved for reliable varsity athletes.• Demonstrated reliable punctuality and reinforced personal diligence.• Exceeded job requirements by becoming CPR/AED certified.

• Re-engineered a manual reporting process by eliminating redundant steps through automation, resulted in 67% reduction in overall processing time and improved turnaround time from two weeks to two days • Supported management by performing an analysis to identify opportunities to strengthen the firm's reinvestment strategy and partnership between the service center and centralized sales force team• Developed an interactive template to organize complex call flow strategies in an easy-to-use format for managers and for business continuity purposes• Supported the service center's technology team with testing and developing recommendations for a project to enable computer-telephony integration by displaying a screen-pop on the L1 representative's desktop

• Assumed responsibilities predominantly tailored to college students prior to graduation from high school.• Created a new method for reviewing the proprietary regulatory inquiry/exams process and record system in order to increase both efficiency and accuracy of information.• Assist in the management of regulatory inquiries.• Perform quickly and effectively in extremely time sensitive and high-pressure situations, most recently during the $440M system error.• Conduct multiple presentations to demonstrate project progress to senior management.• Demonstrate strong ability to ensure completeness, timeliness, and accuracy for operational processes. • Maintain databases related to employee communication and trading.

• Exhibited excellent customer service skills in a variety of client-facing functions.• Instructed and supervised the work of new hires to ensure employee standards were upheld.