Joseph Fysal Email & Phone Number

London, England Metropolitan Area

Review pension complaints about the suitability of pension advice or service issues.Investigate advice issues relating to transfers from defined benefit and defined contribution occupational pension schemes, as well as personal pension and any associated investments. Full working knowledge of all types of personal pensions, SIPPs, SSAS and FCA regulations.

Crawley

Technical Quality Assurer for pension review.Ensure the correct outcomes for suitability, compliance and loss assessment.QA Team Leader for complaints departmentOversee the complaints process for any issues arising in connection with TRASP project at a leading UK pension firm.Responsible for training and MI, as well as the development of complaints process

Leeds, United Kingdom

File based review to assess the suitability of advice for past sales by Clydesdale and Yorkshire Bank Group of pensions, pension transfers and investment products managed by the Group and Third Parties.Full responsibility for assessing the suitability of advice and deciding appropriate redress

Aylesbury

Checked the accuracy of redress calculations by Case Handlers for investment products, pensions and protection policies. All letters to clients and accompanying product information were checked and graded for quality, with feedback provided as required.Devised and oversaw training for new starters and case handlers re-attaining competencyCollated daily and.

London, United Kingdom

Investigated customer complaints as an ‘end to end’ process for pensions, investment and protection products sold through Barclays Wealth and Retail arms and subsidiaries.Full responsibility for assessing the suitability of advice and, if required, deciding on the appropriate redress methodology and level of compensation, as well as communicating these.

London, United Kingdom

Assessed the decisions of Case Reviewers in upholding or refuting PPI complaints, ensuring that the correct processes and guidance had been followed. Checked all written correspondence and call recordings and acted as a ‘Subject Matter Expert’Provided training and support for new starters and competent Case Reviewers.

London, United Kingdom

End to end File based review, involving customer contact, to assess the suitability of advice for past sales by Barclays of the Aviva Global Balanced Income Fund and Aviva Global Cautious Income Fund.Where redress was required, I selected and calculated the appropriate method of remediation, e.g. full refunds, fund comparisons etc.

Reviewed the decisions and calculations of Case Processors relating to applications for compensation against certain Keydata investments. Calculations and letters were checked, graded or amended before being sent to the FSCS as the final customer response.

London, United Kingdom

Ensured that redress calculations for endowment and pension mortgage complaints, e.g. RU89, premium refunds, policy amendments, had been completed correctly by the redress calculation team. During this period I was also seconded to the Financial Services Compensation Scheme for Quality Assessment of Mortgage Endowment Redress calculations on a weekly.