Joe Glennon Email & Phone Number

Dubuque, Iowa, United States

- Developed documentation for standard intern tasks, streamlining the onboarding process for new interns.- Life-cycled users iPhones, iPads, and computers successfully transferring all data and programs, creating a seamless transition between technologies.- Supported users in person, remotely, and over the phone, solving or escalating all issues resulting in minimum downtime for end-users.

- Generated queries used to aid scrubbing data and pull standard reoccurring reports increasing the accuracy and efficiency for all company reporting.- Developed methods for identifying and correcting atypical data within the database creating a more standardized dataset.- Initiated the development of data standardization practices resulting in the company taking actions to help mitigate bad data entries.

Dubuque, Iowa Area

- Provide customer support and troubleshooting for end-user/client devices resulting in high customer satisfaction ratings.- Repair, re-image, and maintain client computers and devices, keeping clients satisfied by resolving issues quickly and perminatly.

- Installed, configured, and maintained multiple Windows 2008 Servers. (Domain Controller, Exchange 2012, SharePoint 2012, Windows Server Update Service (WSUS), System Center Configuration Manager (SCCM), Windows Deployment Services (WDS), Print Server, File Share)- Managed a domain at the root level with 100+ distant domain controllers, replicating down to the lowest level allowing hundreds of remote users to authenticate and perform mission-critical duties.- Implemented SCCM to push all Microsoft and 3rd party updates and patches, resulting in 0 tier I and tier II vulnerabilities.- Developed an emergency power plan resulting in 0 unexpected or forceful shutdowns of the servers.

- Created a trouble-ticket system with SharePoint that streamlined help-desk procedures, boosting efficiency and accountability.- Created scripts to query the network and build a spreadsheet of critical systems information, increasing accountability of remote equipment.- Developed standard operating procedures for many basic help desk tasks such as creating new users, re-imaging computers, establishing video teleconferences, and setting up printers.- Provided face-to-face, over-the-phone, and remote support to troubleshoot and resolve end-user issues.

Bachelor Of Science - Bs, Computer Science, Gpa: 3.8- W/4.0 Scale

Minors: Mathematics and Psychology

High School Daploma