Joe Glover Email & Phone Number

Harrogate, United Kingdom

Providing 3rd line support services for existing applications

Providing second and third line support of existing NHS systemsResponsible for managing the application support queue, including delegation of support tickets to a small development teamConstant contact with service desk and end users to ensure that support issues are dealt with in a timely mannerComplete rewrite of UKCRN Portfolio Database (website).

Responsible for analysis, design, development and testing for a toxicology database web application100% green-field developmentExtensive use of Ajax to improve the end user experienceRegular contact with clients to ensure that acceptance criteria are met and support issues are dealt with in a timely manner

Providing expert knowledge of ASP.NET web development and general.NET framework problem resolutionAssisted with product rollout and support, as well as providing 3rd line support services for new and existing applicationsRegular contact with clients to ensure that support issues and feature enhancements were progressed in a timely manner

Maintenance and enhancement of various eCommerce websites built upon ASP.NET and MS Commerce ServerResponsible for product rollout and support, as well as providing 3rd line support services for new and existing applicationsRegular contact with clients to ensure that support issues and feature enhancements were progressed in a timely manner

Responsible for the enhancement and maintenance of the company's premier SOAP / XML / HTML based web applicationMigration of the existing system from an ASP / VB6 / XSLT based architecture to one based on ASP.NET / C#Complete ownership of several smaller projects, including design and implementation of Compact Framework applications for the PocketPC.

Design, implementation and maintenance of desktop applications and websites for external clientsDesigned stand-alone components for the software developer market; these needed full design-time IDE integration, documentation and installation supportProjects were mainly.NET based using C# ASP.NET and ADO.NET

Responsible for development, testing and component-level fault finding of Printed Circuit Boards and Radio Frequency microwave subsystems for the military and aeronautical industryA large array of specialist test equipment was needed, including spectrum analyzers, network analyzers & power meters in addition to more regular equipmentSubsystems included RF.