Joseph Gonitzke Email & Phone Number

Eden Prairie, Minnesota, United States

· Responsible for the configuration and maintenance of over 4,500 endpoints in 6 countries. · Test, install, and deploy multiple OS, applications, and security policies. · Manage Endpoints with JAMF Pro, Intune/MEM, Workspace One, Automox.· Use Powershell and Bash scripting to automate tasks. · Configured all Intune applications to auto install saving the Help Desk valuable time during new hire onboarding. · In charge of the migration of Windows machines from Intune to Workspace One. Setup and configured all the applications and profiles in Workspace One.· Partner with Security team to implement CIS controls and baselines.· Lead the migration project of migrated all BYOD from Workspace One to Intune. · Configured and deployed Nudge to be able to keep MacOS device operating systems up to date. · Collaborate with other IT departments to ensure network security and optimum performance of all endpoint devices. · Create procedural documentation for configuring, installing, and maintaining hardware and software using Jira, Confluence and ServiceNow.

Minneapolis, Minnesota

• Created our Windows 10 reference image using Microsoft Deployment Toolkit, MDT and WDS.• Setup a new instance of MECM (SCCM) deployed client to all devices.• Manage all of our mobile devices using MDM JAMF Pro and Workspace One.• Use VMware to deploy servers and create templates.• Use Powershell to automate basic tasks.• Image computers for new hires. Setup all their account access, active directory, exchange.• Use MECM (SCCM) and Lansweeper to push application updates out to computers in production.• Update and maintain system applications, Antivirus, BeyondTrust Remote, Computer Encryption, PaperCut, Mitel & Cisco Phone Systems.• Create and maintain documentation on policy and procedures.• Answer phone calls to the service desk and work service desk tickets.

Minneapolis, Minnesota

• Support a staff of 180 in 4 states via remote desktop, email, and phone.• Resolved tier I and II desktop and network issues.• Provided after hours and weekend support for mission-critical issues.• Participated in the continuous improvement of Service Desk processes.

Greater Minneapolis-St. Paul Area

• Provide tier I and II hardware, software, and connectivity expertise for 16 office locations.• Support on-site and remote users via the service desk.• Perform hardware maintenance, repair, and diagnostics, including software, patches, and OS installs.• Setup and configure employee accounts and computers.• Administrator of the CenturyLink, Mitel, and NEC phone systems.

Bloomington, Mn

• Provide desktop support for 1500 users in 7 states by phone, in person, and remote desktop using Bomgar.• Perform diagnostics and troubleshooting of system issues, document help desk ticket resolutions and maintainequipment inventory lists.• Install, configure, and modify hardware and software to ensure optimal performance.

• Provide first-tier support and troubleshooting for Windows 7, Windows Sever 2008, Microsoft office suite.• Provide technical support for 180 diverse users located at several locations across the country.• Administrator of the Mitel Phone system, Sharepoint, Active directory and Exchange.• Perform physical set-up of desktop hardware and software, which includes installing, configuring and modifying hardware and software to ensure optimal performance. • Manage inventory and track all hardware and software utilized by employees.• Manage and maintain help desk including monitoring, logging and tracking all phases of help desk support.• When required, prioritize and escalate issues to the appropriate personnel.• Lead comprehensive training sessions for new and existing users.Awards• Employee of the Year – 2013• Employee of the Month – April 2013

• Diagnosed, performed troubleshooting and resolved a wide range of software, hardware and network issues.• Installed and set-up all new workstations. Managed inventory and tracked hardware and software in use.• Independently outfitted all technology needs, including five workstations, at offsite annual two-day sales show. • Managed and coordinated graphic design projects from conception through completion.• Assisted in the hiring of new graphic designers by conducting interviews and providing valued opinions to the hiring manager.• Proficiently trained newly hired graphic designers.• Worked closely with sales associates, production personnel, and clients to ensure graphic design needs were met.

Associate Of Arts And Sciences (Aas), Graphic Design

Education record