Information Technology Analyst
Tulsa, Oklahoma, United States
Released from contract, as the industry struggles through COVID-19. Primary responsibilities for managing the IT infrastructure procurement and asset management functions. Other analyst functions included vendor relations, order management (Oracle ERP Financials), inventory control, and maintaining ServiceNow CMDB accuracy for all IT infrastructure assets.- Improved the required compliance inventory audit process from a less manual approach to a digital comparison by using MS Excel functions to quickly analyze known and unknown physical inventory assets. - Developed an infrastructure catalog of technology equipment providing project managers and budget analysts the data to establish a 90% budget at project discovery meetings. The catalog greatly reduced the time required to quote each piece of equipment for project decisions.- Initiated a pilot project for a paperless procurement process. At 95% success for all transactions, the process was adopted and is in use today.- Documented the entire procurement process for knowledge transfer and education.- Created KPIs for trending order process behaviors to drive efficiencies and improve task performance.