Joseph Gurrieri Email & Phone Number

United States

Fairfield, Connecticut

Norwalk, Ct

Fairfield, Ct

• Manage inventory decisions of all parts for the current and past model range and prepare purchase orders• Update database of available parts and adjust accordingly• Maintain stock of auto parts and handling ordering procedures• Assist with diagnosing auto problems during busy periods• Adjust layout of parts to increase sales• Negotiate terms with suppliers to minimize cost and improve profitability• Work in building good relationships with customers by discussing their parts requirements and agreed terms such as stock levels, discount and delivery methods• Handle customer complaints immediately and accordingly to dealership’s guidelines• Arrange for the ordering of special parts, such as Camaro and Corvette specific, plus GM Performance parts per customer requests • Develop promotional campaigns and incentive programs in order to boost sales

Fairfield, Ct

• Consulted with customer on applicable service specials• Prioritized required services, and prepared to provide options upon request• Documented declines for services and ask for follow-up on future service considerations• Kept customers informed on completion times, service expenses, and possible changes• Managed the delivery of vehicle to customer upon completion to assure all customer concerns can be addressed

Shelton, Ct

• Read catalogs, microfiche viewers, and computer displays in order to determine replacement part stock numbers and prices. • Proactively replaced parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions • Received and filled telephone orders for parts• Prepared sales slips or sales contracts • Advised customers on substitution or modification of parts when identical replacements are not available • Examined returned parts for defects, and exchange defective parts or refund money • Marked and stored parts in stockrooms according to prearranged systems• Discussed use and features of various parts, based on knowledge of machines or equipment• Demonstrated equipment to customers and explained functioning of equipment • Measured parts, using precision measuring instruments, in order to determine whether similar parts may be machined to required sizes

Darien, Ct

• Advised customers about necessary service for routine maintenance • Helped to identify concerns or problems by proper communication with the customer, doing a visual inspection, and road test if necessary• Discussed with customers about inspection results, recommended corrective procedures, and prepared a legally binding repair order for needed service work with correct documentation and signatures• Estimated cost, time, and value of any needed repairs• Explained the work carried out on vehicle ensuring customers full understanding and authorization• Advised customers of any extended warranties, service contracts, and specials to promote brand loyalty.• Carried out after sales follow ups to build and maintain a positive relationship• Managed any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with BMW procedures• Maintained an above average CSI• Understood and adhered to BMW Brand service requirement

Milford, Ct

• Advised customers about necessary service for routine maintenance • Helped to identify concerns or problems by proper communication with the customer, doing a visual inspection, and road test if necessary• Discussed with customers about inspection results, recommended corrective procedures, and prepared a legally binding repair order for needed service work with correct documentation and signatures• Estimated cost, time, and value of any needed repairs• Explained the work carried out on vehicle ensuring customers full understanding and authorization• Advised customers of any extended warranties, service contracts, and specials to promote brand loyalty.• Carried out after sales follow ups to build and maintain a positive relationship• Managed any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with BMW procedures• Maintained an above average CSI• Understood and adhered to BMW Brand service requirement