𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐎𝐯𝐞𝐫𝐬𝐢𝐠𝐡𝐭 & 𝐁𝐮𝐝𝐠𝐞𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Drive financial performance in a department billing over $100 million by collaborating with the financial advisor to monitor key performance indicators and provide actionable insights. Partner with finance, accounting, and attorneys to resolve billing challenges (accounts receivable, unbilled time, and collections) and budgeting efforts for marketing, travel, and departmental meetings.𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 & 𝐖𝐨𝐫𝐤𝐟𝐥𝐨𝐰 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Ensure efficient matter intake for a department of 130+ attorneys, including reviewing client intake, conflict issues, and billing rate exceptions. Research and escalate complex issues to the department chair, maintaining high operational standards.𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Monitor lawyer performance by tracking workloads, billable hours, productivity, and time entry compliance. Identify and address performance anomalies and escalate concerns to the department chair, fostering a high-performance culture.𝐂𝐥𝐢𝐞𝐧𝐭 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 & 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Act as a liaison between the department and administrative teams, ensuring alignment of departmental needs with firm priorities. Facilitate department meetings and events, ensuring communication with the department chair and maintaining strong client relationships.𝐂𝐫𝐨𝐬𝐬-𝐃𝐞𝐩𝐚𝐫𝐭𝐦𝐞𝐧𝐭𝐚𝐥 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧: Coordinate efforts for a department of 130+ attorneys, aligning resources and priorities across teams. Manage the department chair’s calendar, oversee travel logistics, and streamline communication to support departmental goals.𝐃𝐚𝐭𝐚 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬 & 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠: Analyze performance metrics, financial data, and spending on initiatives, providing insights for strategic decision-making. Identify areas for improvement and ensure departmental goals are met efficiently.

𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 & 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗣𝗹𝗮𝗻𝗻𝗶𝗻𝗴: Lead daily operations for Medical & Scientific Solutions (MSS) and the Case Management Facility (CMF), overseeing workflow and optimizing productivity for a team of 80+. Collaborate with firm leadership to enhance processes for high-stakes, multi-million dollar projects and fee arrangements.𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐎𝐯𝐞𝐫𝐬𝐢𝐠𝐡𝐭 & 𝐁𝐮𝐝𝐠𝐞𝐭𝐢𝐧𝐠: Manage MSS and CMF budgets, monitoring revenue, expenditures, and performance metrics. Use financial analysis to drive cost efficiencies, aligning project outcomes with business objectives and profitability targets.𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 & 𝐕𝐞𝐧𝐝𝐨𝐫 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Spearheaded the development of a secure, cloud-based work environment tailored to client needs. Oversee vendor relationships, from contract negotiation to implementation, ensuring robust tech resources for litigation support and operational functions.𝐂𝐥𝐢𝐞𝐧𝐭 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭 & 𝐏𝐫𝐢𝐜𝐢𝐧𝐠: Guide clients through onboarding and process setup for complex fee arrangements, contributing to quotes, proposals, and financial projections aligning with client expectations and firm objectives.𝐃𝐚𝐭𝐚 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬 & 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠: Conduct in-depth data analysis to support profitable workstreams, advising on strategy and identifying key performance metrics—partner with cross-functional teams to drive continuous improvement and efficiency.𝐂𝐫𝐨𝐬𝐬-𝐃𝐞𝐩𝐚𝐫𝐭𝐦𝐞𝐧𝐭 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧: Work alongside managers and supervisors to ensure policy compliance across MSS and CMF, offering targeted training as needed. Align departmental efforts with firm-wide priorities to streamline operations.𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Manage multiple high-value projects concurrently, ensuring timely delivery, budget adherence, and consistent client satisfaction.

𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐚𝐧𝐝 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭:: Supervise marketing and community engagement efforts, fostering relationships with North Carolina businesses to enhance organizational visibility and leverage sales prospects.𝐒𝐚𝐥𝐞𝐬 𝐎𝐮𝐭𝐫𝐞𝐚𝐜𝐡: Identify and facilitate introductory sales meetings with 50 potential clients to drive business growth and expand market presence.𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐀𝐝𝐯𝐢𝐬𝐨𝐫𝐲 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬: Provide consultations to companies on industry-standard practices, offering expert advice on leading IT database systems to optimize operations.𝐓𝐚𝐥𝐞𝐧𝐭 𝐒𝐨𝐮𝐫𝐜𝐢𝐧𝐠 𝐚𝐧𝐝 𝐑𝐞𝐜𝐫𝐮𝐢𝐭𝐦𝐞𝐧𝐭: Source and recruit top talent to meet clients' specific needs, ensuring alignment with their organizational goals and requirements.

𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐚𝐧𝐝 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:: Develop and sustain connections with corporate and community entities to advance the mission of the Chamber. Strategically plan, implement, and oversee various projects and initiatives to ensure operational effectiveness and alignment with organizational goals.𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐯𝐞 𝐏𝐚𝐫𝐭𝐧𝐞𝐫𝐬𝐡𝐢𝐩𝐬:: Act as a key resource for collaboration, engaging with internal staff and external stakeholders, including organizations such as the Downtown Winston-Salem Partnership and Winston-Salem Alliance, to enhance project outcomes and community engagement.𝐌𝐞𝐦𝐛𝐞𝐫 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧: Spearheaded the evaluation and streamlining of Chamber member benefits, implementing operational improvements that resulted in a 10% increase in member retention.𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐚𝐧𝐝 𝐏𝐫𝐨𝐦𝐨𝐭𝐢𝐨𝐧 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Oversee marketing and promotional efforts for various departments, including web and social media strategies, leading to a 150% increase in program membership and over 300% growth in social media exposure.𝐕𝐨𝐥𝐮𝐧𝐭𝐞𝐞𝐫 𝐁𝐨𝐚𝐫𝐝 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐢𝐨𝐧: Manage multiple volunteer boards, ensuring effective governance and leadership while coordinating Chamber and Winston activities to support organizational initiatives.𝐈𝐧𝐭𝐞𝐫𝐧𝐬𝐡𝐢𝐩 𝐏𝐫𝐨𝐠𝐫𝐚𝐦 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭:: Coordinate the City of Arts & Innovation Intern Experience, collaborating with 40+ area businesses to enhance their internship programs and deliver impactful experiences for participants.𝐑𝐞𝐬𝐞𝐚𝐫𝐜𝐡 𝐚𝐧𝐝 𝐄𝐜𝐨𝐧𝐨𝐦𝐢𝐜 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬: Develop and manage the Chamber's Research Department, overseeing the publication of annual economic reports, conducting economic benchmarking, and providing strategic advice and consultation to businesses on economic relationships.

* Coordinated the customer care experience for over 375,000 visitors through effective/efficient customer service, ticketing, and guest orientation, increasing ticket sales by nearly 22%* Manage three various retail spaces (gift shop, souvenir shop, and candy shop) to maximize sales and customer procurement* Completes store operational requirements by scheduling and assigning employees; following up on work results. Recruiting, selecting, orienting, and training employees* Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.* Assist in visual coordination and product placement in regards to retail efforts* Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.

* Facilitate the day-to-day operations and facility maintenance of this new $20 million facility * Coordinate with Alumni and Development offices to ensure donor satisfaction and recognition within the facilities * Assist the Director of Event & Facility Services in office and project functions, including but not limited to bookings, billing, customer care, facility promotion, billing, and buying. * Manage, train, and schedule facility and event staff for daily and occasional events * Work with University volunteers and work-study students to maintain operational excellence within the student center * Coordinate all University digital and building signage