Joe Heath Email & Phone Number

San Antonio, Tx, Us

Seattle, Wa, Us

● Lead a team of 10 direct reporting IT Managers and 150 indirect reporting Engineers and Technicians, overseeing critical IT infrastructure support and maintenance for more than 20 Amazon Fulfillment Centers across the region.● Deliver exceptional IT support to over 100k system users, collaborating with senior leadership to drive continuous improvement in operational business initiatives.● Achieve 98% SLA attainment through data analysis, trend identification, and the delivery of high-quality enterprise infrastructure.● Initiate projects leveraging image recognition and automation to identify and respond to anomalies using existing security camera infrastructure within Amazon facilities.● Direct the design, development, and delivery of infrastructure for 12 new fulfillment centers, including six robotics facilities.● Contribute to Amazon's military hiring partnerships, supporting military veterans through training, networking, and a smooth transition into Amazon's workforce.• Began with Amazon as IT Manager supporting operations in 9 Fulfilment Centers spanning from San Antonio through Austin; Promoted to Regional IT Manager in February 2021

Seattle, Wa, Us

Headed security operations and administration of the enterprise LAN/WAN/WLAN network for a global financial services provider with more than 12,000 clients and managed a team of nine network engineers providing 24/7 Tier 2 and 3 support. ● Managed security operations and administration of the enterprise LAN/WAN/WLAN network for a global financial services provider, overseeing a team of nine network engineers.● Implemented Cisco Application Centric Infrastructure (ACI) and Identity Services (ISE) to modernize data center operations and enhance network access controls.● Revamped the network architecture for a facility with a 20G LAN backbone, redundant WAN, and shared infrastructure with custom security requirements.● Integrated and supported the network infrastructure of subsidiary companies, optimizing firewall rules for improved access restrictions.● Served as point of escalation for all network issuesEnvironment: Cisco ASA 5500X series firewalls (running multi-context), Cisco Nexus & NX-OS, Cisco IOS and IOS-XE, Cisco Identity Services Engine (ISE); Pulse Secure VPNs; Solarwinds Orion; F5 BIG-IP load balancers

Falls Church, Va, Us

● Managed a $6.1M operating budget and led a team of three managers and 23 Network Security Engineers, providing 24/7 Global Network Operations and Security Center support to over 60 Department of Defense (DoD) military medical facilities.● Streamlined network support ticket resolution and change request processes, reducing resolution time by 62% through process optimization and the implementation of standardized knowledge repositories.● Implemented a cost-effective, scalable global enterprise SIEM tool to support HIPAA requirements for log retention at 30+ Army medical facilities worldwide.● Optimized team efficiency and expanded the scope of support without increasing staffing, resulting in a $2M operating cost reduction over two years.● Recruited and developed a diverse team of over 40 Network Security Engineers, incorporating Lean Six Sigma practices for improved process efficiency.Environment: Cisco ASA firewalls and VPNs, Cisco routers and switches; Brocade switches; Juniper SSG; PaloAlto, CA Spectrum & eHealth

Fort Knox, Kentucky, Us

● Conducted comprehensive LAN and WLAN infrastructure assessments at Army medical centers globally, leading the design and deployment of upgraded network and VoIP infrastructure for the Army Surgeon General's Community Based Medical Home (CBMH) project.● Successfully executed a LAN refresh initiative at Tripler Army Medical Center, resulting in $1.3M cost reduction and enhanced network performance through the installation of redundant core switches.● Authored the LAN/WAN appendix of the Army Medical Command's Technical Architecture and Configuration Guide, signed into policy by the Army CIO.● Crafted contract Statements of Work and Bills of Material, ensuring best cost bids by removing proprietary technology from contract language.Environment: Cisco Catalyst L3/L2 switches; Brocade/Foundry L3/L2 switches, Aruba WLAN Controllers

Arlington, Virginia, Us

● Demonstrated exceptional leadership skills and unwavering dedication to mission success during a distinguished 10-year military career.● Directed and managed teams through challenging situations, ensuring efficient operations and the achievement of critical objectives. Mentored and developed personnel, fostering a culture of excellence and empowering team members to reach their full potential.● Served as the subject matter expert for new military communications packages, satellite communications, network operations, and LAN/WAN engineering, ensuring reliable and secure voice and data communications for large-scale military operations.● Led 24/7 combat operations support, establishing secure voice, data, and encrypted networks for over 3000 users in Operations Enduring Freedom and Iraqi Freedom.Combat Deployments: Operation: Iraqi Freedom, Iraq (2004-2005)Operation: Enduring Freedom, Afghanistan (2003)Operation: Enduring Freedom, Afghanistan (2002)Key Achievement: Subject matter expert for new military communications packages. Deployed and sustained the largest military data network(s) in historyEnvironment: Cisco routing and switching infrastructure, Cisco CallManager, Promina, Crypto equipment: KG-175, KIV 7, KIV 19Military Occupational Specialty (MOS) 25F and 25B (Airborne)