Joseph Heekin Email & Phone Number

Munich, Bavaria, Germany

Munich, Bavaria, Germany

Germany South

Provide on-site and remote IT support for three properties in southern Germany (total of ~600 users): Hilton Munich Park, Hilton Munich City, and Hilton Munich Airport; additionally, until its closure in June 2019, Hilton Nuremberg (~100 users).As systems administrator, manage access to critical systems, such as property management, shared file server folders, and numerous other financial, personnel, or guest-related systems, ensuring compliance with departmental and legal policies, and performing regular, documented audits of these accesses.Coordinate projects in accordance with established budgets, including soliciting and comparing offers, selecting and setting up hardware, installing and configuring software, integrating peripheral devices, instructing teams on use, for example: replacement of PCs, servers, and accessories (performed once every four years), point-of-sale system (replacement), PBX system (replacement), guest service optimization system (new).Enroll and manage smartphones in Mobile Device Management platform.Assist with property openings and closures at locations throughout Europe.

Munich, Germany

Supervised daily operation of the Front Office including the reception, the bellmen, the Executive Lounge, the Business Service Center, and the concierge as Shift Leader.Made time-sensitive decisions as Duty Manager, in these instances representing administration and managers of all departments.Served as “Operational Excellence Champion” for the Front Office.Proactively interacted with guests to ensure their continued satisfaction.Led and coached team including agents, trainees, and supervisors.Tracked and communicated progress towards departmental goals.Took control as incident commander in emergency situations in the hotel, including providing first aid, deciding to evacuate occupants, and coordinating with authorities.

Munich, Germany

Drafted patent applications according to client invention disclosure.Prepared responses to communications from the European Patent Office.Prepared for and attended oral proceedings before the European Patent Office.Carried out research related to possible patent infringements.Submitted third-party observations on behalf of clients with interest in other parties’ patent proceedings.

Cincinnati, Oh

Registered all hotel guests as they arrived.Constantly interacted with guests to ensure their satisfaction.Performed night audit procedures including balancing revenue and verifying daily charges and payment.Answered external and internal calls through the public broadcast exchange (PBX).Trained and audited new front desk associates.

Mason, Oh

Managed simultaneous operation of multiple food service locations earning thousands daily and millions seasonally.Supervised up to 80 associates at a time including training and discipline.Conducted interviews and made hiring decisions.Led teams of employees to meet cost of product and labor budget goals.Received and resolved guest comments and concerns.Maintained high levels of guest and associate safety.First recipient of park's "Cornerstones Pin."

Ostfildern, Germany

Installed, set up, and maintained employee course management system (CMS).Modified and debugged CMS source code for company-specific applications.Provided English and German translation support.

Evendale, Oh

Developed, simulated, and implemented aircraft engine code changes in accordance with industry regulations. Devised and executed input/output experiments testing engine operation. Coded macros in Microsoft Excel for use in engine data analysis.

West Chester, Oh

Inspected, tested, and troubleshot existing fire alarm, security and sprinkler system.Composed formal inspection reports for reference by safety officials.Installed, programmed and tested new systems.