Joseph Heidel Email & Phone Number

Houston, Texas, United States

Direct hire after 11 months of contracting under Sierra Digital. Work roles expanded to include creating policies and procedures for configuration and installation of Honeywell programs. Acted as the IT liaison between Honeywell and HAS Badging for a newly created electronic badging system. Lead IT technical support for the electronic badging system. Work closely with CBP and TSA regarding access control and camera access. Maintain nearly 200 servers, 4800 cameras and 3000 doors among three airports.

Houston, Texas Area

DNS Solutions is a full service IT provider that handles network, server/workstation, backup, cloud applications (Office 365, OneDrive, hosted Exchange, Dropbox) and camera system supportOversee IT Support and Network Operations for multiple clients in Michigan, Alabama, Florida, and Texas. Function as Network Administrator, Security Adviser, and Implementation Specialist, governing multiple contracts and project engagements simultaneously. Consult with clients to finalize decisions on email protocols, backup and recovery solutions, system updates, upgrades and replacements, and the implementation processes associated with onboarding each service. Establish and maintain licensing, registration, and installation of Office 365, Hosted Exchange, OneDrive, and manage CCTV configuration with analog and IP systems. Provide helpdesk support, hardware and software installations, camera system setup and monitoring, and troubleshooting all IT systems, software, and processes to ensure system availability for all business functions. Handle vendor relationships and all communications related to IT services, including Internet, Phone, and Applications, as well as contract negotiations, system failures, and performance issues. Key Contributions: Sourced, secured, and on-boarded a new office and mobile phone supplier, saving a client 40% in annual costs. Implemented new backup strategy for multiple clients by utilizing Office 365/OneDrive. Reduced overall recovery time and associated costs.

Houston Airport System - Houston Texas

Specializing in physical security systems at the Houston Airport System which incorporates Honeywell MaxPro NVR, Honeywell MaxPro VMS and Honeywell Pro-Watch. Manage and maintain the software on approximately 200 servers, 4,000 cameras and 2,700 card readers for the three major airports in Houston. Provide daily support to airport and security employees that work in the ACC, AOC, HPD, TSA and other areas of the organization. Assist in the installation and support for CBP facial recognition boarding solution that utilizes veriScan software created by MWAA. Assist with configurations to NEC – Journey facial recognition along with testing of Invixium facial recognition technology.Pro-Watch Certified Installer | Honeywell Security | CL/52-482-2263-11666/77912 (expires 12/12/2021)Honeywell Access Control Certifications:Pro-Watch Access 101 | Pro-Watch 4.x | Pro-Watch 4.x End User | PW6000 Hardware | Honeywell SecurityHoneywell CCTV Certifications:MaxPro NVR | MaxPro VMS | Basic CCTV

Mi

Flint DDA is a government entity that focuses on the growth, maintenance and parking in downtown Flint. Multiple properties including parking ramps, parking lots, and a garage/warehouse.Directed the maintenance and parking enforcement staff, including daily activities and assignments to ensure building safety, resolve parking related complaints, and enforce proper rules and regulations according to company guidelines. Troubleshot issues with parking meters, to confirm functionality public use. Key Contributions: Singlehandedly tasked with maintaining the company’s website, writing, and publishing weekly content for the newsletter, and maintain social media sites and posts. Successfully negotiated contract terms with vendors, managed vendor relationships, and secured a significant cost savings under the new terms and conditions.

Mi

INC Systems is a managed services provider in the Information Technology field. They provide full IT services, helpdesk support, RMM, A/V installation and support.Managed service desk operations including assigning tasks to technicians according to priority and production impact. Ensured resolution of all service tickets within a timely manner according to established SLAs, and stored results in the knowledgebase to aid technicians with similar issues in the future to further reduce system downtime. Operated as project manager for multiple project engagements, handling all aspects of project management including requirements gathering, developing technical specifications, establishing criteria for milestones and final deliverables, identifying and mitigating risks, and designing project scope. Functioned as the primary point of contact for project stakeholders, facilitating weekly status meetings and IT staff meetings to ensure consistent communication between project teams and stakeholders. Key Contributions: Effectively developed Backup and Disaster Recovery Plans and Configurations, and led testing and development efforts to ensure system functionality following a disaster or catastrophic failure. Integral contributor in revamping and successfully restructuring the company, earned the company the 2009 Small Business of the Year Award.