Joseph Huynh Email & Phone Number

Ho Chi Minh City, Vietnam

Zoi strives to bring the cloud to the Retail and Manufacturing industries with innovative solutions that deliver real value. Zoi SGN plays an important role in various development projects from E-commerce, Mobile and Cloud driven change. Our value propositions are: * Growth by introducing cutting-edge technology and innovative business models* Cost-savings through digital optimisation

Ho Chi Minh - Vietnam

Candylio helps Enterprises get more from Atlassian software through professional services, Add-Ons, training and managed services. We have over 20 years combined experience in working on Atlassian products and are trusted by Fortune 500 companies to understand their business needs and deliver the right solutions.In Vietnam Candylio helps teams move faster and deliver better services, scaling automation across their teams and applications. Some of our featured customers are Coca Cola, TTG Holding, VP Bank, Home Credit, AIA, Dreamplex and Toong.

Acts as the customer and market champion for the product. Providing team with customer insights and guiding product decisions to build meaningful solutions for customers.Shipped projects: • Service Desk Mail ChannelMany customers expect email to be a first class citizen of a Service Desk solution.Allow customers to raise requests via email bypassing the portal helping team keeping track of their workload. • Help CenterImproved help desk discoverability with a Help Center search and browse capabilities.The Help Center displays all customer portals generated by service desk projects in a single instance of JIRA Service Desk.Unified search allow requestors to search across service desk project knowledge base to improve ticket deflection. • Service Desk Portal Theme and Branding CustomizationProvided a simple way for admin to customize their help center without the need . • Service Desk NotificationShipped a default set of notification templates that speaks in a friendly and concise voice that any customers can understand. Reducing noise and customer branding recognition. • Service Desk Feedback - CSATHelp IT teams measure and improve overall customer satisfaction, by collecting and reporting on feedback out of the box.

Vietnam

TINYpulse is a B2B SaaS product to help companies track employee happiness and productivity within the organization. Rather than asking employees to answer a long survey or questionnaire annually or semi-annually, TinyPulse sends them an email with a single question each week.Key results:• Increased NPS of our flagship product to industry high 59.• 5x the number of new features YoY and created more innovative products for our customers, including: semantic analytics, completely new admin dashboard, social voting capability, new employee engagement applications, and many more.* Launched new products and improving existing customer experience (Org level and Enterprise level dashboards, sentiment analysis, 3rd party integration platform, new question management, employee mobile experience) that contributes to double-digit new revenue and has 2x higher close ratios for our overall sales.

Vietnam

In charge of Lazada SEA Payment & Onsite Related Development.Successful Rollout so far: • Megalink Gateway: Philippines. • BCA Klikpay Installment & Gateway: Indonesia. • BDO Installments: Philippines. • KBank Installment: Thailand. • Maybank Installment: Malaysia. • Manual Installments: Vietnam. • Cybersource Gateway: SEA (ID,VN,PH,TH,MY). • Paypal Gateway: Philippines, Malaysia, Thailand. • Fraught management Cybersource Decision Manager SEA (ID,VN,PH,TH,MY). • IPay88 Gateway: Malaysia. • 2C2P Gateway: Thailand. • Bank Transfer Indonesia. • Bank Transfer Vietnam. • Mobile Payment: Credit Card, Bank Transfer, Paypal. Metrics Gained so far: • 12% increase on pages/visit. • 28% increase in average visit duration. • 21% decrease in bounce rate. • +100% reduction in average page loading time. • 20% reduction in payment abandon rate.

Ho Chi Minh

• Responsible for overseeing the digital strategy and managing the operational relationship on designated clients. • Leading the digital offering for the Vietnam office and managing a team of staff who execute, manage, and optimize the planning and buying strategy for clients’ digital spending. • Driving best practice digital marketing solutions, whilst ensuring integration and communication with the wide client leadership teams. • Deploying the best in market targeting and tracking tools. • Working with the Head of the Agency, overseeing and benchmarking buying performance. • Assisting in the training and skilling up of account teams whilst also managing and interpreting clients’ digital performance data.• Client list includes: Smirnoff, Johnny Walker, Nivea, Jollibee & Bobby.

Insea (In,Id, Sg, My, Vn, Ph, Th)

In charge of Y! Front Page, Y! Mail, Flickr. Responsibilities included performing competitive analysis, creating go to market market strategy, setting product KPIs and working across regional teams to meet business goals. Assisting Vietnam team to launch Yahoo The Gioi Sao & Yahoo Nang.

• Define the product strategy and roadmap• Deliver MRDs and PRDs with prioritized features and corresponding justification• Work with external third parties to assess partnerships• Competitive Analysis• Develop the core positioning and messaging for the product• Perform product demos to customers• Set pricing to meet revenue and profitability goals• Develop sales tools and collateral• Brief and train sale teams• Act as a leader within the company

- Web traffic growth 300% Y/Y- Directly managed product management team and worked across function teams to build and implement product plans, marketing plans & content plan. Meet objectives and ensure their success, achieving 198% revenue growth Y/Y- Successfully launched: - Launched, managed and optimized over 5 strategic partnerships including thanhnien.com.vn, tuoitre.com.vn, vtv.vn, VNExpress.net, Dantri.com.vn… - Improved Job Posting & Resume posting processes maximizing database growth and scalability. - Improve Search functionalities and usability with unique reciprocal search engine. - Content Management System for Career/Recruitment Advice section maximizing search engines traffic and increase returning user ratio. - Applicant tracking and job tracking systems to increase existing product value and pricing. - Education classifieds. - Newsletters to attract and return passive job seekers.

- Leading and developing the web implementation capabilities. Particular areas of focus were the Creative Design, Content, Localization (across 18 languages), Product Development and User Acceptance Testing.- Coordinates with Account Manager regarding contract specifications for new client/partner sites; ensures that specifications can be met by production team in Sydney through communication with that team.- Proven project experience in managing aggressive schedules – managing the production schedule of over 140 sites in 32 markets and 18 languages (MSN, AOL, T-Online). - Coordinate the large scale functionality upgrades – increasing membership pushing Match.com to be number 1 earning online dating service.

Working with a small team developing a knowledge learning software for the organization. Along with maintaining the company website and databases.- Developed and managing the organization’s websites.- Upgrading and designing various databases- Prepared specifications (business requirement documents) are created for all functionality changes or enhancements requested.- Ensured the availability of local resources to handle approved project activities.

Bachelor, Information Technology

Activities and Societies: Accounting, Business Development, Project Management, Computer Engineering

High School, Maths, Physics, Engineering, English

Activities and Societies: Toastmaster International, Public Speaking, Debating Team, Mural Painter, Air Force Cadets

Spring Engineering, Aeronautical/Civil Engineering