Joseph Huynh

Joseph Huynh Email and Phone Number

Iterator @ Zoi
berlin, berlin, germany
Joseph Huynh's Location
Vietnam, Viet Nam
Joseph Huynh's Contact Details
About Joseph Huynh

Entrepreneur and experienced product leader with 20+ years track-record taking new ideas from concept to launch to growth. People on my teams describe me as a collaborative problem solver. Past product experience taught me to think of the customers' problem first and my own opinions are irrelevant.CEO, Product Manager, Knowledge Manager, and Officer roles in private and NGOs, with over a decade of experience in working with diversified teams over the world.Led businesses across wide variety of industries from e-commerce (Lazada) , digital media (Yahoo, Webtretho), software (Atlassian, Tinypulse), recruitment (vietnamworks), online dating (match.com) and NGO (ARHA/UNFPA).Specialties: General Management. Product Development, Go-To-Market, Marketing. Agile Business/ Lean Startup.My value proposition includes:*Leader/Entrepreneur, with multiple wins growing businesses from zero to $100M+ in revenue.*Highly accomplished leading teams, building products, businesses, and achieving results.

Joseph Huynh's Current Company Details
Zoi

Zoi

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Iterator
berlin, berlin, germany
Website:
zoi.de
Employees:
72
Joseph Huynh Work Experience Details
  • Zoi
    Co Managing Director
    Zoi Sep 2021 - Present
    Ho Chi Minh City, Vietnam
    Zoi strives to bring the cloud to the Retail and Manufacturing industries with innovative solutions that deliver real value. Zoi SGN plays an important role in various development projects from E-commerce, Mobile and Cloud driven change. Our value propositions are: * Growth by introducing cutting-edge technology and innovative business models* Cost-savings through digital optimisation
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  • Candylio
    Co-Founder
    Candylio Nov 2016 - Present
    Ho Chi Minh - Vietnam
    Candylio helps Enterprises get more from Atlassian software through professional services, Add-Ons, training and managed services. We have over 20 years combined experience in working on Atlassian products and are trusted by Fortune 500 companies to understand their business needs and deliver the right solutions.In Vietnam Candylio helps teams move faster and deliver better services, scaling automation across their teams and applications. Some of our featured customers are Coca Cola, TTG Holding, VP Bank, Home Credit, AIA, Dreamplex and Toong.
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  • Atlassian
    Product Manager - Jira Service Desk
    Atlassian Mar 2014 - Dec 2016
    Acts as the customer and market champion for the product. Providing team with customer insights and guiding product decisions to build meaningful solutions for customers.Shipped projects: • Service Desk Mail ChannelMany customers expect email to be a first class citizen of a Service Desk solution.Allow customers to raise requests via email bypassing the portal helping team keeping track of their workload. • Help CenterImproved help desk discoverability with a Help Center search and browse capabilities.The Help Center displays all customer portals generated by service desk projects in a single instance of JIRA Service Desk.Unified search allow requestors to search across service desk project knowledge base to improve ticket deflection. • Service Desk Portal Theme and Branding CustomizationProvided a simple way for admin to customize their help center without the need . • Service Desk NotificationShipped a default set of notification templates that speaks in a friendly and concise voice that any customers can understand. Reducing noise and customer branding recognition. • Service Desk Feedback - CSATHelp IT teams measure and improve overall customer satisfaction, by collecting and reporting on feedback out of the box.
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  • Tinypulse
    Principal Product Manager
    Tinypulse Dec 2015 - Sep 2016
    Vietnam
    TINYpulse is a B2B SaaS product to help companies track employee happiness and productivity within the organization. Rather than asking employees to answer a long survey or questionnaire annually or semi-annually, TinyPulse sends them an email with a single question each week.Key results:• Increased NPS of our flagship product to industry high 59.• 5x the number of new features YoY and created more innovative products for our customers, including: semantic analytics, completely new admin dashboard, social voting capability, new employee engagement applications, and many more.* Launched new products and improving existing customer experience (Org level and Enterprise level dashboards, sentiment analysis, 3rd party integration platform, new question management, employee mobile experience) that contributes to double-digit new revenue and has 2x higher close ratios for our overall sales.
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  • Lazada Group
    Senior Product Manager (Sea)
    Lazada Group Mar 2013 - Mar 2014
    Vietnam
    In charge of Lazada SEA Payment & Onsite Related Development.Successful Rollout so far: • Megalink Gateway: Philippines. • BCA Klikpay Installment & Gateway: Indonesia. • BDO Installments: Philippines. • KBank Installment: Thailand. • Maybank Installment: Malaysia. • Manual Installments: Vietnam. • Cybersource Gateway: SEA (ID,VN,PH,TH,MY). • Paypal Gateway: Philippines, Malaysia, Thailand. • Fraught management Cybersource Decision Manager SEA (ID,VN,PH,TH,MY). • IPay88 Gateway: Malaysia. • 2C2P Gateway: Thailand. • Bank Transfer Indonesia. • Bank Transfer Vietnam. • Mobile Payment: Credit Card, Bank Transfer, Paypal. Metrics Gained so far: • 12% increase on pages/visit. • 28% increase in average visit duration. • 21% decrease in bounce rate. • +100% reduction in average page loading time. • 20% reduction in payment abandon rate.
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  • Bates Chi&Partners
    Head Of Digital Strategy - Consultant
    Bates Chi&Partners Jun 2012 - Dec 2012
    Ho Chi Minh
    • Responsible for overseeing the digital strategy and managing the operational relationship on designated clients. • Leading the digital offering for the Vietnam office and managing a team of staff who execute, manage, and optimize the planning and buying strategy for clients’ digital spending. • Driving best practice digital marketing solutions, whilst ensuring integration and communication with the wide client leadership teams. • Deploying the best in market targeting and tracking tools. • Working with the Head of the Agency, overseeing and benchmarking buying performance. • Assisting in the training and skilling up of account teams whilst also managing and interpreting clients’ digital performance data.• Client list includes: Smirnoff, Johnny Walker, Nivea, Jollibee & Bobby.
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  • Yahoo!
    Regional Product Marketing Manager
    Yahoo! May 2011 - May 2012
    Insea (In,Id, Sg, My, Vn, Ph, Th)
    In charge of Y! Front Page, Y! Mail, Flickr. Responsibilities included performing competitive analysis, creating go to market market strategy, setting product KPIs and working across regional teams to meet business goals. Assisting Vietnam team to launch Yahoo The Gioi Sao & Yahoo Nang.
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  • Webtretho
    Product Manager
    Webtretho Apr 2009 - Jun 2011
    • Define the product strategy and roadmap• Deliver MRDs and PRDs with prioritized features and corresponding justification• Work with external third parties to assess partnerships• Competitive Analysis• Develop the core positioning and messaging for the product• Perform product demos to customers• Set pricing to meet revenue and profitability goals• Develop sales tools and collateral• Brief and train sale teams• Act as a leader within the company
  • Navigos Group - Vietnamworks.Com
    Senior Product Manager
    Navigos Group - Vietnamworks.Com May 2006 - Dec 2008
    - Web traffic growth 300% Y/Y- Directly managed product management team and worked across function teams to build and implement product plans, marketing plans & content plan. Meet objectives and ensure their success, achieving 198% revenue growth Y/Y- Successfully launched: - Launched, managed and optimized over 5 strategic partnerships including thanhnien.com.vn, tuoitre.com.vn, vtv.vn, VNExpress.net, Dantri.com.vn… - Improved Job Posting & Resume posting processes maximizing database growth and scalability. - Improve Search functionalities and usability with unique reciprocal search engine. - Content Management System for Career/Recruitment Advice section maximizing search engines traffic and increase returning user ratio. - Applicant tracking and job tracking systems to increase existing product value and pricing. - Education classifieds. - Newsletters to attract and return passive job seekers.
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  • Match.Com
    Project Manager
    Match.Com 2002 - 2004
    - Leading and developing the web implementation capabilities. Particular areas of focus were the Creative Design, Content, Localization (across 18 languages), Product Development and User Acceptance Testing.- Coordinates with Account Manager regarding contract specifications for new client/partner sites; ensures that specifications can be met by production team in Sydney through communication with that team.- Proven project experience in managing aggressive schedules – managing the production schedule of over 140 sites in 32 markets and 18 languages (MSN, AOL, T-Online). - Coordinate the large scale functionality upgrades – increasing membership pushing Match.com to be number 1 earning online dating service.
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  • Arha/Unfpa
    Knowledge Manager
    Arha/Unfpa 2000 - 2002
    Working with a small team developing a knowledge learning software for the organization. Along with maintaining the company website and databases.- Developed and managing the organization’s websites.- Upgrading and designing various databases- Prepared specifications (business requirement documents) are created for all functionality changes or enhancements requested.- Ensured the availability of local resources to handle approved project activities.

Joseph Huynh Skills

E Commerce Pragmatic Marketing Certification Product Management Product Marketing Management Marketing Strategy Digital Marketing Strategy Entrepreneurship Product Development Team Management Competitive Analysis Strategic Partnerships Business Development Online Marketing Software Project Management Business Analysis Strategic Planning Market Research Seo Online Advertising Sem Localization Marketing Communications Business Planning Mobile Devices Product Strategy Business Management Mobile Customer Service Project Planning Product Planning Customer Relations Planning Social Marketing Ad Networks Online Payment Knowledge Management It Service Management Service Management Agile Methodologies Agile Application Development Cultural Management Business Strategy Consulting Leadership Negotiation Project Management Team Leadership

Joseph Huynh Education Details

  • University Of Canberra
    University Of Canberra
    Information Technology
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  • Woolooware
    Woolooware
    Maths, Physics, Engineering, English
  • Australian Defence Force Academy
    Australian Defence Force Academy
    Aeronautical/Civil Engineering

Frequently Asked Questions about Joseph Huynh

What company does Joseph Huynh work for?

Joseph Huynh works for Zoi

What is Joseph Huynh's role at the current company?

Joseph Huynh's current role is Iterator.

What is Joseph Huynh's email address?

Joseph Huynh's email address is jo****@****.com.au

What is Joseph Huynh's direct phone number?

Joseph Huynh's direct phone number is +120645*****

What schools did Joseph Huynh attend?

Joseph Huynh attended University Of Canberra, Woolooware, Australian Defence Force Academy.

What are some of Joseph Huynh's interests?

Joseph Huynh has interest in Poverty Alleviation.

What skills is Joseph Huynh known for?

Joseph Huynh has skills like E Commerce, Pragmatic Marketing Certification, Product Management, Product Marketing, Management, Marketing Strategy, Digital Marketing, Strategy, Entrepreneurship, Product Development, Team Management, Competitive Analysis.

Who are Joseph Huynh's colleagues?

Joseph Huynh's colleagues are Liridona M., Fahim Ahmed, Ergin Enver Göksu, Tân Hoàng, Dung Do, Vinh Xuan Nguyen, Trang Nguyễn Thị.

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