Joseph Idun, Pmp® Email & Phone Number

Toronto, On, Ca

Mississauga, Ontario, Canada

✦ Lead brainstorming sessions to develop innovative solutions for business needs and problems, fostering a culture of creativity and continuous improvement✦ Collaborate cross-functionally to define and implement solutions for business process problems, ensuring a more streamlined and effective workflow✦ Perform in-depth analysis of raw client data to generate customer profiles and engineer customized transportation solutions, optimizing cost-efficiency while enhancing the overall customer experience ✦ Contribute to the development of successful proposals, bids and quotations resulting in new client✦ Developed a comprehensive pricing and costing model for final mile transportation, reducing cycle time by 70% and also improved revenue estimation accuracy by 40%

Mississauga, Ontario, Canada

✦Designed and managed project scopes ranging from $100K to $10M✦Liaise with other departments to understand design requirements, constraints, and scope, and explore new ideas that result in the necessary level of information for solid engineering design✦Created and managed a dashboard in real-time to capture Metro’s total and available square footage across Canada and US to help the company better prepare for new business/clients.✦Provided project management support during the implementation of projects and initiatives ✦ Led and executed projects fostering an innovative culture resulting in enhanced customer experience and business performance

Brampton, Ontario, Canada

✦ Supported business onboarding, including client and operational meetings, and presentation of transition road maps ✦ Performed in-depth data analysis, developed client-specific recommendations, and implemented new initiatives ✦ Championed the rollout of novel processes, providing hands-on training support to ensure effective adoption ✦ Developed and strengthened relationships across teams to facilitate seamless transitions, pinpoint potential obstacles, and devise effective solutions

Mississauga, Ontario, Canada

✦ Directed a team of 18 individuals on the daily work assignments and operational priorities ✦ Analyzed operational data and recommended possible improvement opportunities to for cost-efficiency✦ Identified initiatives to improve teamwork, morale, and cost savings ✦Participated and provided support in budgeting, managing expenditures, labor planning and forecasting ✦ Implemented and maintained operational practices that align with client objectives and standards, improving operational efficiency and ensuring client satisfaction

Ontario, Canada

✦ I delivered exceptional customer service by leveraging extensive knowledge of products and services to create welcoming and positive experiences✦ I promptly responded to customer inquiries by providing top-notch service leading to customer satisfaction ✦ I effectively communicated with customers about account changes, new products and potential upgrades✦ I also evaluated customer account and service histories to identify customer complaints and trends, using data to mitigate future issues✦ Finally, I educated customers about billing, payment processing and support policies and procedures

Leamington, Ontario, Canada

✦ Generated accurate demand forecasts simulations by analyzing historical data, market trends and collaborating with sales and marketing teams, resulting in optimized inventory levels and reduced stockouts✦ Identified inefficiencies in supply chain processes and implemented improvements, such as streamlined order processing and logistics strategies, resulting in cost savings and increased operational efficiency✦ Collaborated closely with suppliers to ensure timely deliveries and resolve supply chain disruptions, establishing strong relationships to negotiate favorable terms and maintain consistent supply flow.✦ Implemented inventory strategies to maintain optimal stock levels, effectively balancing between demand and supply, while minimizing excess inventory costs and ensuring product availability✦ Monitored and tracked daily usage of materials using the demand calculation through the monthly or weekly counts or going within the DC area to visually locate the materials

Windsor, Ontario, Canada

In Winter 2020 the Master of Management department saw the need to provide an additional aid for struggling students. Based on my excellent academic performance, I was selected for the Logistics and Supply Chain Management Stream Tutor. In this role;✦ I assessed and assisted students with challenging logistics and supply chain related courses. I was able to help all students who were under my tutorship to improve their grades to over 80%✦ I also prepared learning modules and developed materials for tutoring based on students’ needs and goals ✦ As a means of reporting, I generated and communicated tutoring and students progress to program administrator using MS Excel. These reports helped the program Administrator to provide effective academic counselling/guidance

Takoradi

✦ Managed and mentored functional team of supply planners, providing guidance in demand forecasting, inventory optimization, and supplier management, fostering a high-performing and collaborative work environment ✦ Led continuous improvement initiatives by identifying areas for improvements and implement best practices resulting in increased efficiency and enhanced customer service.✦ Identified a recurring issue in the one of our temperature controlled stores and liaised with the maintenance team to resolve it from the root cause permanently✦ As a direct liaison with procurement, I estimated and set appropriate reorder levels for the various SKUs based on usage. This resulted in striking a balance between inventory shortage and overstocking✦ Collaborated with cross-functional teams to align supply chain strategies and ensure organization-wide synergy✦ Developed and executed comprehensive supply chain strategies aligned with organizational goals, overseeing multiple product lines to ensure smooth operations and adaptability to market changes

Accra, Ghana

As part of my duties;✦ I investigated and reconciled stock discrepancies after quarterly stock take exercises. I did this by ensuring the corresponding system entry for every physical movement of stock. This enabled tracking and accountability of all inventory✦ I aided in warehouse management, by monitoring the movement, arrangement and storage of inventory in all locations✦ I reviewed supplier invoices and ensured that all charges were as per signed contracts✦ I successfully led the implementation of a new dispatch process which was streamlined to reduce delivery lead time and increase product availability. This had a ripple effect of increasing the total sales of the various retail outlets by 15%

Accra - Ghana

✦ I assisted in drafting and reviewing of customer and supplier contracts✦ I rated customer contracts to ensure compliance with Schlumberger Client Contract Rating Standards✦ I researched new suppliers to update our supplier database especially for the recurring purchases. I was able to help reduce the total spend on recurring purchase by 15% whilst maintain product quality✦ I also received and processed purchase requisitions and assisted in the generation of purchase orders and purchase agreements

Master Of Mangement, Logistics And Supply Chain Management, Cgpa: 90%

Relevant courses included; Supply Chain Management, Purchasing and Procurement, Quantitative for Logistics and Supply Chain, International.

Bachelor Of Science (Bsc), Business Administration - Logistics And Supply Chain Management, First Class Honors

Relevant courses included; Inventory and Warehouse Management, Service Operations Management, Total Quality Management and Supply Chain.