With over a decade of experience in operations management spanning roles at Squad, The Gallery, and Cultiver, I bring a diverse skill set and a strong track record of driving efficiency, profitability, and client satisfaction. In my current position as Head of Operations at Squad Ink, I specialise in refining systems, budget forecasting, team leadership, and process optimisation. Prior roles in sales and account management at Cultiver honed my client relationship skills, marketing expertise, and analytical acumen. I also have experience in project administration, logistics, and e-commerce coordination. My passion lies in creating efficient systems and leading change management initiatives that result in tangible improvements, all while fostering a collaborative environment where I can contribute to the success of others. I'm eager to connect with professionals in operations, project management, and related fields to explore potential collaborations and continue making a positive impact. Feel free to connect with me here or contact me at josephine.angkasa@gmail.com
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Head Of OperationsSquad Studio Jun 2021 - PresentAs Head of Operations I am responsible for the operational management of the creative agency as well as strategic account management for key accounts. I manage supplier partnerships, allocate resources effectively, mitigate project scope creep, and guide planning and decision-making with data-driven insights to enhance operational efficiency and maximise value. -
Operations ManagerSquad Ink Jun 2019 - Jun 2021Sydney, AustraliaAs Operations Manager, I ensured the smooth running of agency operations by managing resource allocation, facilitating WIP meetings, and resolving priority conflicts to keep projects on track. I also managed key accounts and supported the account services team, providing guidance when needed. Additionally, I oversaw budget forecasting, process improvement, and the financial health of projects, partnering with Directors to align workflow with revenue targets and deliverables.
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Telephone CounsellorLifeline Australia Mar 2014 - Aug 2019Northern Beaches- Deliver a service consistent with the organisation’s mission and values- Provide client-centred telephone counselling- Provide telephone counselling in crisis situations- Provide competent suicide intervention in a telephone counselling context -
Account And Project ManagerThe Gallery Apr 2017 - Jun 2019Sydney, AustraliaAs Account and Project Manager, I managed end-to-end agency and client projects, overseeing budgets and timelines while ensuring the delivery of creative outputs that met client objectives. My role involved coordinating cross-functional teams, facilitating effective communication, and driving agency growth initiatives, all while utilising my proficiency in project management software and a keen eye for detail to maintain high standards in quality and profitability. -
Production AssistantBec + Bridge Nov 2016 - Apr 2017 -
Sales And Account ManagerCultiver Mar 2015 - Nov 2016Sydney, AustraliaAs Sales and Account Manager, I was responsible for managing national and international wholesale accounts, overseeing relationship management, partnership agreements, invoicing, and order dispatch. I also contributed to marketing, branding initiatives, and PR campaigns, while onboarding new employees and coordinating day-to-day operations, including online sales and customer service issues. -
Ecommerce CoordinatorCultiver Jul 2014 - Mar 2015Sydney Area, Australia
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Ecommerce CoordinatorBec + Bridge May 2014 - Feb 2015Sydney Area, Australia- Customer service- Managing online sales, returns, and exchange processes- Inventory management- Uploading new collection imagery for the online store- Assisting with pop up sales
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InternBec & Bridge Mar 2014 - May 2014- Assisting with picking and packing of online orders- Customer service- Assisting the Production team with sample cutting
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Assistant Room LeaderShadforth Cottage Childcare Centre Jul 2011 - Mar 2014Sydney, Australia- Working in coordination with the Room Leader to develop cohesive and age appropriate learning programs- Planning and implementing developmental programs based on individual observations of each child- Observing and recording children’s growth, behaviour, and developmental milestones and communicating these to parents- Guiding children’s behaviour and social and cognitive development- Initiative taking
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Office Manager And Dental AssistantAdvanced Dental Feb 2009 - Mar 2013New South Wales, Australia- Administration work: managing payments to and from the business; appointment scheduling; patient enquiries; liaising with third party companies; selecting and training new employees- Dental assistant: assisting the dentist in a demanding surgery where patients range from 3 to 92 years of age- Effective communication and team work skills
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Support WorkerAustralian Home Care Feb 2010 - Aug 2012New South Wales, Australia- Working with the elderly and disabled by assisting them to live as independently as possible- Working with individuals with Cerebral Palsy, MS, and Autism Spectrum Disorders -
Volunteer WorkerThe Mirror Foundation Nov 2009 - Feb 2010Chiang Rai, Thailand- Teaching English to monks, novices, and hill tribe children in Chiang Rai, Thailand- Weekly visits to a centre for disabled children- Developing learning programs catered for each individual’s needs and requirements
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Administrative Assistant InternZimmermann Mar 2006 - Apr 2006- Working with both the business and design brains of the company- Assisting with national and international clientele inquiries
Josephine Angkasa Education Details
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Anthropology And Psychology -
Fbi Fashion CollegeFashion Business -
International Baccalaureate -
Diploma Of Graphic Design -
Master Of Business Administration - Mba
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Business Administration And Management, General
Frequently Asked Questions about Josephine Angkasa
What company does Josephine Angkasa work for?
Josephine Angkasa works for Squad Studio
What is Josephine Angkasa's role at the current company?
Josephine Angkasa's current role is Head of Operations | MBA Candidate.
What schools did Josephine Angkasa attend?
Josephine Angkasa attended University Of Sydney, Fbi Fashion College, Monte Sant' Angelo Mercy College, Open Colleges, University Of Sydney, University Of Sydne.
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