Josephine Brickner Email & Phone Number

Albany, Ny, Us

• Triaged and scheduled patients for both routine and urgent medical procedures, ensuring optimal use of clinical resources and patient satisfaction.• Collaborated effectively with physicians, clinical staff, and administration to coordinate care, contributing to improved patient outcomes and disease management.• Demonstrated strong problem-solving skills by addressing patient inquiries and resolving issues related to procedures and scheduling, enhancing patient experience and retention.• Exceeded quality assurance standards and quickly assumed training responsibilities, showcasing leadership potential and commitment to continuous improvement in medical office processes.• Utilized medical terminology and clinical knowledge to provide clear, empathetic communication with patients, ensuring they received accurate and timely information.

• Coordinated with cross-functional teams to implement new technologies and improve processes, increasing efficiency and meeting key performance goals.• Engaged with clients to assess needs, matching them with available resources to deliver optimal service, and prioritized a high-volume workload to meet client expectations.• Supported Sales and Accounting teams in managing client leads, addressing invoicing concerns, and ensuring timely follow-up, contributing to business growth and customer retention.•Managed and analyzed high volumes of data to track trends, identify opportunities, and optimize service offerings, demonstrating analytical and organizational skills.

• Managed emergency calls with professionalism, including providing pre-arrival medical instructions and directing emergency responders, ensuring rapid and accurate response times.• Demonstrated strong multitasking abilities by managing simultaneous dispatches for police, fire, and EMS teams, ensuring effective coordination in high-pressure situations.• Maintained precise records and call logs, ensuring compliance with legal and medical documentation standards while supporting data-driven decision-making in emergency response.• Provided vital information to medical teams, assisting in the timely and accurate treatment of patients in emergency situations, showcasing medical knowledge and situational awareness.

• Provided emergency medical care in high-stress situations, utilizing advanced medical knowledge, clinical skills, and problem-solving abilities to ensure patient safety and comfort.• Communicated effectively with patients and medical personnel, demonstrating empathy and clear instruction while maintaining patient privacy and dignity.• Collaborated closely with other emergency services and community agencies to ensure seamless care transitions, contributing to a well-coordinated emergency response system.• Wrote detailed incident reports and medical charts, demonstrating expertise in medical terminology, anatomy, and disease/trauma processes, essential for accurate and timely patient documentation.

• Managed high-volume caseloads for multiple attorneys, prioritizing tasks and ensuring deadlines were met while maintaining confidentiality and attention to detail.• Acted as a liaison between clients, attorneys, and the public, effectively managing client expectations and facilitating communication regarding court dates and legal matters.• Assisted attorneys by drafting motions, organizing case files, and performing administrative tasks to support the legal team's efficiency and success.• Fostered a team-oriented environment by maintaining clear communication and supporting office operations in a collaborative, fast-paced setting.

B.A. Sociology- Magna Cum Laude, Sociology, Sustainable Energy

Activities and Societies: President of Women's Rugby Club, Green Campus Committee, Alpha Kappa Delta

Human Development And Family Studies, General, 3.0 Gpa

Activities and Societies: Equestrian Team