Josephine Brickner Email & Phone Number

• Triaged and scheduled patients for both routine and urgent medical procedures, ensuring optimal use of clinical resources and patient satisfaction.
• Collaborated effectively with physicians, clinical staff, and administration to coordinate care, contributing to improved patient outcomes and disease management.
• Demonstrated strong problem-solving skills by addressing patient inquiries and resolving issues related to procedures and scheduling, enhancing patient experience and retention.
• Exceeded quality assurance standards and quickly assumed training responsibilities, showcasing leadership potential and commitment to continuous improvement in medical office processes.
• Utilized medical terminology and clinical knowledge to provide clear, empathetic communication with patients, ensuring they received accurate and timely information.

• Coordinated with cross-functional teams to implement new technologies and improve processes, increasing efficiency and meeting key performance goals.
• Engaged with clients to assess needs, matching them with available resources to deliver optimal service, and prioritized a high-volume workload to meet client expectations.
• Supported Sales and Accounting teams in managing client leads, addressing invoicing concerns, and ensuring timely follow-up, contributing to business growth and customer retention.
• Managed and analyzed high volumes of data to track trends, identify opportunities, and optimize service offerings, demonstrating analytical and organizational skills.

• Managed emergency calls with professionalism, including providing pre-arrival medical instructions and directing emergency responders, ensuring rapid and accurate response times.
• Demonstrated strong multitasking abilities by managing simultaneous dispatches for police, fire, and EMS teams, ensuring effective coordination in high-pressure situations.
• Maintained precise records and call logs, ensuring compliance with legal and medical documentation standards while supporting data-driven decision-making in emergency response.
• Provided vital information to medical teams, assisting in the timely and accurate treatment of patients in emergency situations, showcasing medical knowledge and situational awareness.

• Provided emergency medical care in high-stress situations, utilizing advanced medical knowledge, clinical skills, and problem-solving abilities to ensure patient safety and comfort.
• Communicated effectively with patients and medical personnel, demonstrating empathy and clear instruction while maintaining patient privacy and dignity.
• Collaborated closely with other emergency services and community agencies to ensure seamless care transitions, contributing to a well-coordinated emergency response system.
• Wrote detailed incident reports and medical charts, demonstrating expertise in medical terminology, anatomy, and disease/trauma processes, essential for accurate and timely patient documentation.

• Managed high-volume caseloads for multiple attorneys, prioritizing tasks and ensuring deadlines were met while maintaining confidentiality and attention to detail.
• Acted as a liaison between clients, attorneys, and the public, effectively managing client expectations and facilitating communication regarding court dates and legal matters.
• Assisted attorneys by drafting motions, organizing case files, and performing administrative tasks to support the legal team's efficiency and success.
• Fostered a team-oriented environment by maintaining clear communication and supporting office operations in a collaborative, fast-paced setting.

B.A. Sociology- Magna Cum Laude, Sociology, Sustainable Energy

Activities and Societies: President of Women's Rugby Club, Green Campus Committee, Alpha Kappa Delta

Human Development And Family Studies, General, 3.0 Gpa

Activities and Societies: Equestrian Team