Manage large amounts of incoming calls. Handle customer complaints, provide appropriate solutions and alternatives within thetime limits; follow up to ensure resolution. Build sustainable relationships and trust with customer accounts through open andinteractive communication. Keep up to date on all products and informing customers of new products.

Answer incoming calls and respond to customers emails. Provide product and service information to customers. Research, identify and resolve customer complains using applicable software. Document all call information according to standard operating procedures. Recognize, document, and alert the management team on trends in customer calls

Initiate Registration conversations with different corporates and SMEs. Make marathon pitches and presentations in meetings to corporates to which in turn willbring in numbers. Follow up on corporates, schools, gyms and running clubs for registrations. Ensure a seamless kit distribution and a successful project in the long run. Answer all questions and conveying messages to the necessary departments.

Handle and solve customer complaints liaising with the workshop team to delivereffective efficient services to our clients. Creating and managing a sales plan enabling track of all sales against the salesrepresentative handling a particular product. Train on all Sai Raj products and quotations for the same to assist team on behalf of themanagement and deal with the walk in clients. Telephone and general enquiries directed to the right departments.