Josephine Webb Email and Phone Number
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Josephine Webb personal email
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At Expeditors, my role as Distribution Lead intertwines operations acumen with customer service excellence, fostering client satisfaction and operational efficiency. With over five years at Expeditors, my commitment to quality is evident through our team's pursuit of ISO9001 Accreditation and my dedication to employee development.The organization benefits from my hands-on approach to coaching and my ability to offer strategic escalation support, ensuring seamless distribution services and continuous improvement within our customer service operations.
Network Rail
View- Website:
- networkrail.co.uk
- Employees:
- 21892
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Business Systems Suport AssistantNetwork Rail Dec 2024 - PresentMilton Keynes, England, United Kingdom
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Distribution LeadExpeditors Oct 2021 - Dec 2024Bedford, England, United KingdomStill active in the role of Distribution Customer Service Representative I support the department supervisor with duties such as but not exclusively - Team training and development- Coaching- Providing one on ones- Assist with on boarding - Ensuring new starters have the correct equipment- Invoicing and crediting accounts- Monitor all account activities- Key escalation point for customers, ensuring queries are managed in a professional and timely manner, and appropriate actions taken- Aid and assist to work together towards the ISO9001 Accreditation- Ensure targeted KPIs are reported internally and externally and present data to demonstrate achievements of SLAs.- Create new and streamline/optimise existing processes, drive continuous improvement in specific solutions delivering benefit to the customer. -
Distribution Customer Service RepresentativeExpeditors Jul 2018 - Oct 2021Milton Keynes, United Kingdom- Exceeding customer expectations by anticipating, understanding and meeting needs. - Build rapport and communication and consistently strive to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees). - Deliver reports from business analytics to support operational management in inventory. - Create and amend product data to ensure customer inventory accuracy. - Collaboration: to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay- Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to business standards. Effectively support the relationship with all supply chain stakeholders
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AdministratorClm Fleet Management Aug 2017 - Jul 2018Milton Keynes, United Kingdom• Running daily reports on expected profit and forecast vehicle returns.• Providing monthly and end of year reports for each client on sold vehicles detailing average sales achieved and percentage of profit made• Obtaining and sending sale valuations to Clients CRM IAMS Sales Managers and other team members.• Handle sales and exchange rate conversion for out of UK deals.• Collaborate with Fleet admin by handling fines supplied by authorities either disputing paying or supplying driver details whom committed the offence.• Excel Word and inhouse computer programmes consistently used through all duties -
Customer Service And Fraud SpecialistTsys Managed Services Emea Mar 2016 - Aug 2017To maintain good SLA and average handling time. Assist clients with compromised cards and proceed to adjust clients accounts accordingly to ensure they are not liable for any fraud that has occurred. -
Customer Service RepresentativeTsys Managed Services Emea Sep 2015 - Mar 2016Milton Keynes, United KingdomTo take one call, my responsibility was to make the call memorable in that the customer would not need to call back as I would have antisipated all that the customer would need.
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Show Room AssistantLima Kitchens Milton Keynes Dec 2013 - Sep 2015Milton KeynesMaintain show room appreance. Support sales and after sales process. File and document client personal builds. Chase suppliers and trades for progress. Log/book keeping for expenses and invoicing to achieve clarity for accounting. Appointment booking and note taking. -
Stock AssistantNext Group Plc Sep 2011 - Nov 2013To maintain high productivity to ensure the shop floor received the stock in good time with all requirements such as security tagged. -
Home CarerMedico Prime Care Trust Sep 2003 - May 2006Care within the home to promote independence
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Sales AssistantStylo Barratts Sep 2003 - Oct 2003The sale and up sale of shoes and bags to achieve sale expectations and to provide a happy and reassuring experience for the customer -
Customer Liaison OfficerBsh Home Appliances Group Dec 1998 - Sep 2003Milton Keynes, England, United KingdomAnswer in a timly and profitiant way customer complaints received by letter email and phone. Assist engineers onsite. This would be to book parts or offer discount on costs. Examin components in warehouse and prepair for up and coming repairs. Form completion for claims or appliance replacement. -
Junior Dispatch ClerkUnivar Jun 1996 - Dec 1998
Josephine Webb Skills
Josephine Webb Education Details
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Molton UniversityPass -
Stantonbury CampusDistinction
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Stantonbury CampusBusiness Administration And Management, General
Frequently Asked Questions about Josephine Webb
What company does Josephine Webb work for?
Josephine Webb works for Network Rail
What is Josephine Webb's role at the current company?
Josephine Webb's current role is Business Systems Support Assistant.
What is Josephine Webb's email address?
Josephine Webb's email address is jw****@****sys.com
What is Josephine Webb's direct phone number?
Josephine Webb's direct phone number is +4477431*****
What schools did Josephine Webb attend?
Josephine Webb attended Molton University, Stantonbury Campus, Stantonbury Campus.
What are some of Josephine Webb's interests?
Josephine Webb has interest in Health, Children, Education, Economic Empowerment.
What skills is Josephine Webb known for?
Josephine Webb has skills like Sales, Time Management, Customer Service, Computing, Microsoft Excel, Microsoft Word, Telephone Skills, Problem Solving, File Archiving, Organization Skills, Supportive, Communication.
Who are Josephine Webb's colleagues?
Josephine Webb's colleagues are Tony Saunders, Julian Noble, Joseph Frank, Chris Cook, Kim Davies, Paul Byrne, Richard Jarvis.
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