Currently working on Dedicated IP (DIP) allocation automationCreating parity between features offered by our bulk marketing and transactional platformsMaking sure Mailchimp is set up for the new Gmail/Yahoo changes come Feb 2024

Built a map of our sending infrastructure for various internal presentations and guides to simplify complexitiesMentored new engineers on the teamCleaned up and added to our internal and external documentationParticipated in the first cohort of the Engineering Hiring Committee, which involved leading values interviews with the objective to seek out candidates who focus on Diversity, Equity, and Inclusion. Managed Delivery Camp, an all-day event designed to educate folks across the company on delivery principlesWorked to refine a poorly defined process by collaborating cross functionally with Legal, Billing, Comms, and Compliance until new TOS were created and existing processes became more structured

Monitored email delivery across bulk email, transactional, FB and Google Ads, and postcards, and reported bad actors over these platforms to our Compliance team as neededCreated elastalerts to detect spam and tickets to track Delivery issuesMade modifications to our sending, bounce, and Feedback loop configurations to optimize deliverability, and created PRs to push code as neededCollaborated cross functionally with internal teams on projects, and maintained relationships with Internet Service Providers and Spam Filter companies in the industryBuilt core Delivery and Anti-Abuse knowledge, including Authentication and DNSManaged the monthly Delivery newsletter

Became more passionate about improving inefficiencies on the Support team, and worked to educate agents and build up their critical thinking and troubleshooting skills as much as possible. Heavily involved with internal and external documentation to better support our Customer Service team.

Provided technical support to our front line agents, and contributed to internal documentation of common user questions and workflows. Focused on empowering and mentoring individual contributors

Simultaneously built both tech support and customer service skills from scratch, consistently maintaining up to 6 chats and emails at any given time while in the queue.

• Meet customers’ needs by asking qualifying questions to best determine the right products for them. Build relationships with clients that encourage them to return in the future• Create an organization system for back stock and understock and communicate procedures to staff• Problem solve delivery issues by corresponding with LUSH Manufacturing and SAIA customer service to prevent discrepancies • Receive 3 weekly incoming shipments, ensuring efficient organization of large inventory purchases of product within a confined storage space effectively• Place year round and holiday shipments with careful analysis of space available and supply and demand of the store• Answer and manage incoming and outgoing calls while recording accurate messages• Exhibit proficient multitasking skills during busier shifts and manage time

• Plan and coordinate materials for staff meetings and events. Compile essential company information and related material and distribute it to employees• Order and distribute business supplies while adhering to a fixed budget. Manage supplies, vendors, organization and upkeep• Regulate finances of the coffee shop, including payroll, design of computer spreadsheets, and implementation of plans to ensure an increase in profit margins • Screen applicant resumes and coordinate in-person interviews. Increase the longevity of intercompany employment by an average of 85%. Organize all new hire paperwork• Open and properly distribute incoming mail• Design the monthly calendar of events for the coffee shop and manage promotional distribution. Market on Facebook, Flagpole, Connect2Athens, MTM Shopper, EZFM, and other social media platforms. Conceptualize 5 new marketing strategies to increase solid customer base • Obtain signatures for payroll checks• Coordinate, schedule and arrange calendars, including social events. Orchestrate weekly music events and monthly art shows by reaching out to musicians and local artists via email, social media, and blogs• Provide excellent customer service by tailoring coffee drinks to customers’ specifications, and build a strong rapport with clientele

• Answer and manage incoming and outgoing calls while recording accurate messages• Pleasantly greet customers and place their food and coffee orders• Make and prepare food and coffee drinks for customers• Maintain a clean dining area, including lounge and associated areas, and refill and stock as needed• Assist manager with counting the drawer and opening and closing the shop• Ensure aesthetic appearance of bakery area

• Answer and manage incoming and outgoing calls while recording accurate messages• Greet and direct guests as they enter the office and announce their presence• Properly distribute incoming and outgoing mail• Maintain a clean reception area, including lounge and associated areas• Assist office manager with filing client records, copying sensitive documents, and faxing files accordingly• Categorize files in an easily accessible organization system and scan contents into computer for new paperless system• Operate MS software to communicate with clients and associates, build PowerPoint presentations, and create Word documents and Excel spreadsheets