Josephine Kavanagh Email & Phone Number

Bury St Edmunds

Cambridge, United Kingdom

1. Legal admin for team of 6 solicitors- primarily in the field of Medical Negligence.2. PA duties for senior partners- diary management, minute taking, meeting/conference call set up.3. File preparation for court cases- archive management, ensuring all documents are organised for assigned solicitor. GDPR compliance a core focus.4. Onboarding new clients- reviewing third party authorities, indexation of documents/insurance & indemnity claims for the firm. Manage admin from cradle to grave- case opening to closing.5. Invoice processing with accounts payable- primary system PEGA. Requesting/issuing cheques.6. MI management- extensive use of Excel & Microsoft Office for client/solicitor database upkeep. Use of Adobe pro- document scanning.7. Liaise with clients, third parties & all internal departments necessary to achieve efficient & effective administration.

London, United Kingdom

1. PA duties for Managing Director & office admin for team of 5.2. Digitally archived library of photographs for use in news articles for client publishers.3. Researched articles & news items to attach to photograph library- a key deliverable for client newspapers & magazines.

County Cavan, Ireland

1. Front of house & first POC for all business/customer queries.2. Managed account receivables- issuing invoices & following up on payment- healthy cashflow a core aim. 3. Maintenance of MI- Primary system SAGE & Microsoft Excel for laboratory team of 7.4. Document management- receipt generation & archiving. Stock taking an important task- working with sensitive client laboratory results.

County Cavan, Ireland

1. Working one on one with special needs students & any students requiring additional support.2. Overseeing course work, evaluations & assignments- ensuring student course/result potential is maximized.3. Students under tutelage achieved a 100% pass rate- reporting to head of course with successful processes to apply in future courses.4. Invigilation – scribing by way of handwriting/touch-typing and reading.5. First POC for student queries.

County Cavan, Ireland

1. Operated as a sole trader- Ki Massage & Therapy business in local areas around Co Clare/Co Cavan.2. Proactive marketing ensured a healthy inflow of new business. Maintained a loyal client base over 9 years.

London, United Kingdom

1. Supervised a team of circa 15 people in Insurance department. Team consistently exceeded KPIs under supervision over a 10-year period- ensured adherence of quality standards, deadlines, correcting errors and troubleshooting.2. Responsible for effective provisioning, installation/configuration, operation and maintenance of systems hardware and software.3. Performed daily system monitoring- verifying completion of scheduled jobs including backups.

Diploma, Psychotherapy & Counselling

Diploma, Microsoft Office Excel 2013

Maths & English

Shorthand 100 Words Per Minute