Josephine Lam, Sphr, Shrm-Scp Email & Phone Number

Irvine, Ca, Us

San Juan Capistrano, California, Us

Seoul, Kr

● Responsible for the development, delivery and management of MPA’s Benefit Plans● Facilitated better decision-making by driving consistency across the business and minimize risk to the organization● Research, analyze and make recommendation regarding emerging benefit practices● Ensure compliance with all federal, state and regulatory standards & laws governing the benefit programs● Establish HR metrics and reports to monitor the company’s benefit programs. ● Responsible for the administration of the Service Award Program and Employee Recognition Program● Serves as primary contact for plan vendors and third-party administrators

Dearborn, Mi, Us

● Responsible for compliance with company policy and worker’s compensation regulations● Responsible for claims administration and audits, report preparation, gathering of statistics and legally required filing● Interprets laws and regulations, determines appropriate courses of action, and presents solutions to resolve claims● Interfaces with employees, managers, insurance claims, medical personnel and attorneys

Irvine, California, Us

Irvine, California, Us

Irvine, Ca, Us

• Advise business leaders and HR partners on Leave of Absence, Reasonable Accommodations, Immigration/Work Visas, Worker’s Compensation and escalated Employee Relation issues, international and domestic • Guide HR leaders within business units on performance management issues associated with reasonable accommodation requests, up to and including termination• Partner with Treasury/Risk Management to drive worker compensation claims to close • Supported 6,000 employees globally on employee transactions and policy interpretation• Collaborate with peers to produce the current HR Services Process Manual • Key member in Leave of Absence/Disability service provider change and implementation

Commerce, California, Us

• Served in a Generalist role, fulfilling a broad range of HR functions such as high volume Leave of Absence, Reasonable Accommodations, and Worker’s Compensation administration• Led multiple high profile employee relations investigations and delivered performance improvement plans, corrective actions, and terminations• Coordinated health fairs promoting employee wellness and assisted with on-site health benefits annual enrollment drive• Worked with vendors to drive worker compensation claims to close/settlement• Supported 3,000 employees in a 24/7 location

Irvine, California, Us

• Implemented HR policies in accordance with State and Federal regulations for over 300 employees in multiple states• Oversaw onboarding process for new and returning hires for corporate and field offices• Assisted with payroll functions and advised supervisors and managers on employee relations and conflict resolution• Held extensive responsibilities with company retirement plans in areas such as year-end compliance testing and assisted with a DOL 401k audit• Member of the team in the RFP process for a new 401K service provider

• HR Generalist role for Asics America Corporation • Employee Relations Specialist role in a dental practice management company; supported over 120 dental offices across 8 states (2,800+ employees)• HR Generalist role for a Fortune 10 company in a unionized Avionics manufacturing facility (350+ employees)• HR Generalist for a full service real estate service provider (80 employees)

• Responsible for the HR function for a consumer telecommunications retailer with $65M+ annual revenue with over 1,000 employees in multiple states

• Location HR leader responsible for the HR function across three legally separate entities under one roof with two direct reports; supported more than 200 employees and reported to VP of HR out of the China office• Collaborated with Accounting on bi-weekly payroll processing

Worked with assigned client groups to develop and implement strategic initiatives aligned with the business to ensure attainment of business goals and objectives. Client industries include grocery, health care, executive search firms and warehouse/manufacturers.Developed extensive experience in recruiting, employment law and employee relations.

Ba, East Asian Studies, China Concentration

Certificate In Human Resources Management