Josephine Lu Email & Phone Number

Knoxville, TN, US

• Lead a comprehensive technical solution strategy, while addressing technology issues, assessing customer IT infrastructure and determining the technology needed to insure customer adoption of the proposed solution.
• Leverage technical skill and business experience to develop business opportunities, build customer solution maps, establish C-level relationships with the customer’s technical leadership and work closely with the.
• Partner with Regional Sales Manager and other sales teams to plan and prioritize opportunities for maximum productivity and efficiency, while overseeing the technical sales motion from discovery to technical close.
• Jointly create, manage and execute account plans side by side with Regional Account Managers, by taking lead on key technical initiatives, be introduced to key technical stakeholders in each account, and create a.
• Attend and present technical solutions and demonstrations at customer meetings and internal sessions with other company functions, as necessary.
• Set up and conduct tests of complete units and components under operational conditions to obtain data for development, standardization and quality control.

Orlando, Florida, US

• Oversaw the execution of key feature and project, which involved administration of backlog; prioritization of user stories; and coordination of software release schedules and deployments
• Administered project management activities which included planning, communication, scoping, scheduling, status reporting, and risk management; as well as release activities encompassing implementation of deployment.
• Contributed workable insights to strategic planning and asset creation processes
• Conducted research on the latest hardware trends and preparation of business plans for hardware development
• Instituted hardware validation process which involved preparing engineering validation test (EVT) and design verification test (DVT) documentations
• Administered hardware Agile process in JIRA as well as product pricing structure

• Managed Enterprise B2B accounts (direct) such as Panera Bread, Pizza Hut, Denny’s, Panda Express and distribution channels (indirect).
• Developed plans and strategies for business development to achieve the company’s sales goals.
• Managed annual sales budget and provide detailed and accurate quarterly sales forecast.
• Defined and coordinated training programs, internally and externally.
• Managed the sales teams, operations and resources to deliver profitable growth.
• Put in place infrastructure and systems to support the success of the sales function.

• Managed North American Small and Medium Enterprise accounts such as Bojangles', Coffee Bean and Tea Leaf, Universal Studio.
• Acquired a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Worked with strategic partners to create solution selling opportunities.
• Traveled for in-person meetings with customers and partners and to develop key relationships.

• Coordinated and developed with departments the correct messaging for ISV partners.
• Managed the sales process with the ISV partners.
• Worked together with direct and channel Sales Manager on Go To Marketing strategies.
• Built and managed on-going relationships with ISV partners.
• Assisted in negotiating agreement with target partners.
• Traveled for in-person meetings with customers and partners and to develop key relationships

• Assisted VP of Sales and Marketing to track marketing expenses and present data during budget meeting.
• Supported sales team by providing market trends, new product information and lead generation activities; relaying customer services requests.
• Implemented marketing and advertising campaigns
• Drafted communication materials for new product releases, editorials and business related announcements.
• Planned pre and post trade shows activities and monitored product preparations.
• Created PowerPoint templates and support sales team with creating sales presentations.

• Designed company website, email blasts, brochures, logos, signs, advertisements, and other communication materials.
• Produced drafts for review by Marketing Manager and make revisions based on the feedback received.
• Reviewed final productions for errors.
• Completed projects by coordinating with outside agencies, art services, printers, etc.

Marketing/Marketing Management, General

Communication Design