Currently working as a transcriptionist for Rev.com.This line of work requires me to be detail orientated, have excellent written and verbal communication skills, time management, and professionalism.

Started my journey as an iOS Tier 1 advisor and moved across various departments such as Mac+, CustomerRelations, Chat rotation, and Battery Replacement Team.- Consistently met strict metric points such as AHT, Customer Satisfaction, First Call Resolution, etc.- Assisted in an emergency team during a critical time which required skills such as adaptability, attention to detail, multitasking, and excellent written communication.- Effectively handled irate customers and complaints while improving their rapport or outlook on the situation.-Utilized various forms of resources to provide issue resolution while engaging with the customers.-Demonstrated the ability to adapt to changes of workflow based on the customer's needs.

ResponsibilitiesRepresented another company and provided telecommunication services for customer service and sales. I was considered an OSV, outsource vendor company, and provided service to multiple clients throughout the years.AccomplishmentsLead Seller on Several OccasionsAwarded for AttendanceProvided Service For Multiple Companies at OnceSkills UsedCustomer Service RepresentationHandled Payments for New and Existing OrdersFinancial ResponsibilityComputer Skills, Mac and WindowsExcel, Word Doc, Powerpoint

ResponsibilitiesI would maintain Kroger Store layouts and relocate items and displays. I was in charge of leading a team to complete a complete store reset. We were times to complete each store in four weeks. I helped in resetting the frozen food, refrigerated food, bread, canned goods, baby items, etc. This was a temporary job to fill in income.AccomplishmentsRecognized for AttendanceRecognized for On Time ArrivalManaged Team DutiesSkills UsedOrganizationTeam WorkCustomer Service

ResponsibilitiesOlive Garden holds very high standards in customer service and I was trained well on those. I learned how to properly manage my guests from the start of their meal to the very end. I was in route to becoming a Server Trainer when I left to start my own business. I enjoyed working for Olive Garden very much and enjoyed the challenges that came with the job.AccomplishmentsTop Performer in Orientation ClassOn Route to Becoming a TrainerLearned All SystemsCross TrainedSkills UsedCustomer ServiceOrganizationTime ManagementRespect for Others

ResponsibilitiesI looked after two small children for a family I was close to. I would look after the youngest, over a year old at the time, during the day and then the oldest, a 7 year old, after school. I would tend to the daily needs of both children Monday through Friday. I would take the children to appointments and other extra curricular activities when needed. I would aid in homework for the oldest. I taught them about manners and other life skills.Skills UsedTeaching ChildrenDeveloped TrustUnderstanding Family Needs

ResponsibilitiesI worked with several others in a home based day care center. We had a 5:1 child to adult ratio. I took care of ages 12 weeks to 12 years old. I was in charge of teaching, preparing meals, feeding, cleaning, changing diapers, outdoor play, nap time, etc.Skills UsedPatienceUnderstandingTeachingCookingCleaning

ResponsibilitiesServed breakfast, lunch, and dinner and a small, local truck stop. Handled closing the restaurant front of house. Cashed out checks. Cleaned sections and tended to customers in a timely manner.Skills UsedPatienceUnderstandingCleaningMoney Proficiency

ResponsibilitiesI worked at the drive thru window. Handled taking orders and processing transactions via cash and credit/debit card. I handled closing the store down as well as some dish cleaning work. I cross trained to do other areas such as baking and frying and the second window. I was responsible for closing my drawer and counting the money at closing.Skills UsedMoney ProficiencyCleaningCountingCooking