• Enforced data security and maintained the integrity of clients’ data captured in NMRS and the NDR database ensuring compliance with data protection regulations, including GDPR.• Managed workloads and documentation using Jira.• Responded to ad hoc requests, generated reports, stored outputs in the database, and performed backups.• Utilized SQL for database queries and weekly reporting.• Collaborated with cross-functional teams to define and track KPIs, aligning with business… Show more • Enforced data security and maintained the integrity of clients’ data captured in NMRS and the NDR database ensuring compliance with data protection regulations, including GDPR.• Managed workloads and documentation using Jira.• Responded to ad hoc requests, generated reports, stored outputs in the database, and performed backups.• Utilized SQL for database queries and weekly reporting.• Collaborated with cross-functional teams to define and track KPIs, aligning with business goals.• Translated projects requirements into meaningful visualizations and reports using Power BI. Show less

• Improved data retrieval times by 20% through SQL database querying.• Developed and maintained interactive dashboards with Tableau and Power BI.• Analyzed customer behavior data to identify trends and patterns, supporting the marketing team in targeted campaign strategies.• Created detailed reports using SQL and Excel, providing insights for decision-making.• Worked with large datasets, performing data analysis and visualization.

• Visualized customer and agent behavior in call center trends.• Generated insights for customer retention and demographics analysis.• Analyzed diversity, inclusion, and gender balance in hiring, promotion, performance, and turnover by calculating measures and defining relevant KPIs.• Cleaned data using Power Query, ensured data accuracy, integrity, and applied data transformation techniques.

1. Used Microsoft Excel to carry out functions such as sort and filter, text, IF and IFERROR, CountIF, sumIF, averageIF, lookUp and index and match function.2. Used pivot tables and pivot chart to create dashboard on Microsoft Excel and added slicers to the dashboard were necessary. 3. Employed the use of power query on powerBI, connected to different data sources, transformed and visualized data using PowerBI and applied filters where necessary.