Josephine Rizzel Ramos, Cb Email & Phone Number

Toronto, Ontario, Canada

London, England, United Kingdom

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Singapore

• Provided knowledgeable answers to email and chat inquiries from customers on Lazada, Qoo10, Facebook, Shopee, and other e-commerce platforms. • Assisted customers via email and chat regarding placing orders, order confirmation, product/promotion questions, shipping status, returns, etc. with the goal of increasing business, customer satisfaction, and retention.• Managed reviews and comments on all e-commerce and social media platforms. • Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry• Ensured prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.• Assisted customers with comprehensive technical support of their product• Processed product orders and answer questions regarding availability and pricing• Consistently provides genuine, friendly, and professional service

Filinvest Alabang, Metro Manila

• Processed customer requests for services, such as checkbook reorder,change of address and reissue of payoff statements.• Assisted customers with credit line increase/decrease inquiries,disputes, explained incurred fees and helped customers with any issuespertaining to the account and account education• Documented each customer's account accessed with informationprovided including results of the call• Handled angry and frustrated customers, repair trust, locate resourcesfor problem resolution and design best-option solutions

Filinvest Alabang, Metro Manila

• Processed transactions, including money transfer, deposits andwithdrawals, card activation, checkbook reorder and, data entry to updateclient files• Maintained customers' accounts (including lost/stolen checks, thirdparty payee requests, stop payment etc.)• Helped with technical issues with logging into accounts online for betteronline banking experience

Alabang Northgate Filinvest Compound

• Interpreted the terms of individual policies and describe the benefits andcoverage associated with different types of healthcare plans and describeexclusions and non-covered treatment approaches.• Verified provider's participating status, authorization or referral requestand basic claims information

Biñan, Laguna

Provided technical support and training to assembly and manufacturing personnel. Assisted engineer in engineering build, DOE/evaluation, and data collection. Assisted engineer for a new material component, first article inspection and final buy off.

Biñan, Laguna

• Assured the quality of product by following working procedures and standardtechniques.• Conducted sampling and sorting of products thru in-process inspection every 30minutes.• Provided quality samples at the end of process lot.• Verified reject units according to their product standards.• Rendered support on shutdown activity, scheduled and unscheduled overtime.

Bachelor Of Secondary Education, English/Language Arts Teacher Education

Activities and Societies: E-circle (Society of Students majoring English) S.W.I.T.S (Society for the Welfare of Information Technology.

Vocational, Practical Ministry In Christian Education

Accounting