Josephine Taylor Email and Phone Number

• Deliver financial record keeping, payments and management reporting as required to support effective financial management of the organisation, and to provide an appropriate record and audit trail for project activity, including European and other international projects. • Maintain an effective and efficient office base, ensuring IT, equipment and consumable requirements are fulfilled, and providing a focused source of support for other team members to access. • Overview coordination and delivery of administrative policies, systems and procedures that support the ArtReach business including archiving, inventories, staff holiday and sickness records, and other HR systems, and meeting notes (team and board); and ensuring statutory policies e.g. health and safety, data control and safeguarding are being followed and updated as required. • Support the collection of Arts Council NPO reporting requirements. • Administration and coordination of the use of a Grade 1 listed building as an arts space. • Provide support for individual project delivery, including providing financial management and administration support to the Leicester Arts Festivals project. Project delivery support includes work with bid writing, consultancy, marketing support and project management.

• Maximizing revenue by seeking to convert all enquiries as well as identifying potential new revenue streams. Creatively finding ways to maximise space to increase sales and best fit of new bookings. Earmarking prime dates for high revenue events such as weddings.• Proactively and reactively generating sales leads as well as retaining good relations with repeat customers and agents. Organise fam trips and internal events to showcase the venue. Actively network with all stakeholders.• Management of sales and reception team for all areas of human resources. Identifying any issues and taking action. Encouraging a positive culture within the office and praising when due.• Ensuring a high standard of customer service, by driving guest satisfaction, providing hands-on assistance to successfully guide, mentor and trouble shoot when needed.• Service recovery and complaint handling to ensure the company standard is being maintained and promptly remedying any areas of concern. Responding to all feedback promptly with diplomacy and gratitude.• Monthly production of sales forecasts and identifying gaps. Working with the Directors on sales strategies and growth groups.• Project manager for the integration, configuration and training of several new booking systems including specification writing, tender and bid process, stage management and closure.• Collaborate with the Marketing team to actively sell the venue through promotions and social media campaigns. Sales and Marketing also work with operations management to devise strategies and plans in order to successfully deliver on trend conferences and events. • Proactively seek and implement new administrative procedures and policies for all departments to increase productivity.• Keep up with industry news, trends and competition activities and act on any new legislation.• GDPR officer acting as main contact for internal and external enquiries.

University of Leicester, Oadby.Key Achievements:Successfully coordinated the profitable sales conversion and operational directives of many large scale projects such as language schools.Manage and develop six staff including rota devising, training and personnel matters. Work closely with departmental managers to ensure best possible service level agreement is maintained and communicated effectively.Introduced and implemented standards of service and procedures within the operational departments and the conference office.Oversee all residential conference and events business with ability to quickly spot potential problems by good planning and foresight.Actively encourage upselling tactics and plan show rounds to optimise the best of the venue to the client.Key contributor to the development of the event management online system (WPM).