Josephine Vanpool Email & Phone Number

• Handles associate interactions over the phone or by email, giving friendly and polite service to ensure customer satisfaction
• Assists associates with general support for hardware, peripherals, network connections and software
• Consistently meeting call handling goals by closing an average of 20-25 calls per day with 80% first call resolution ratio
• Escalates tickets to Tier 2 support when needed

Bentonville, Arkansas, United States

• Respond to ad-hoc requests from Walmart Replenishment team
• Ensure orders are coming in correctly weekly
• Tracks and reports OTIF impact for Sam’s Club and Walmart using Power BI
• Compiles weekly reports of Walmart business for internal use
• Communicates changes to orders to internal and external teams as needed

Bentonville, Arkansas, United States

• Tracks OTIF impacts for Sam’s Club and Walmart
• Reports Sam’s Club OTIF impacts weekly to Sam’s Club Replenishment, monthly to buyer using Power BI
• Reports Walmart OTIF impacts weekly and monthly to upper management internally using Power BI
• Replaces rejected product from DC as needed

Fayetteville, Arkansas, United States

- Created Excel Macro to extract last name from a full name field, reduced processing time 6-8 hours - Originated asset tracking system which includes 22 laptops, 8 desktops, 10 monitors - Merged two monthly reports into one Excel workbook using Macros, VLOOKUPs, and Pivot Tables - Processes state filing, printing paper, creating CD’s and mailing out as.

Fayetteville, Arkansas Area

- Campaigned to identify potential market for direct phone and email sales, processed 450+ communications - Contributed to $5.3k confirmed revenue, $13k pending revenue - Registered 25 potential clients for demos, directly assisted with 4 demos - Streamlined processing time of essential monthly report in Excel using VLOOKUPs, PivotTables, and Macros from.

Bentonville, AR

• Co-manages operations team of 4-6 members by assigning duties as needed, adjusting during peak times
• Onboard and supervise shift team, with concise feedback optimizing operational performance of team
• Addresses guest needs and resolves order discrepancies as needed
• Transition from various duties including leading shift members and reassigning job duties

Bentonville, AR

• Efficiently calculated change for customers
• Quickly establish rapport with guests, addressed questions regarding menu items
• Excellent interpersonal skills used for customer service
• Expedited orders correctly and promptly

Bachelor Of Business Administration (B.B.A.), Small Business Administration/Management

Minor in Data Analytics

Associate Of Science In Business Administration (A.S.B.A.), Business Administration And Management, General