Josephine Vanpool Email & Phone Number

• Handles associate interactions over the phone or by email, giving friendly and polite service to ensure customer satisfaction• Assists associates with general support for hardware, peripherals, network connections and software• Consistently meeting call handling goals by closing an average of 20-25 calls per day with 80% first call resolution ratio• Escalates tickets to Tier 2 support when needed

Bentonville, Arkansas, United States

• Respond to ad-hoc requests from Walmart Replenishment team • Ensure orders are coming in correctly weekly• Tracks and reports OTIF impact for Sam’s Club and Walmart using Power BI• Compiles weekly reports of Walmart business for internal use • Communicates changes to orders to internal and external teams as needed

Bentonville, Arkansas, United States

• Tracks OTIF impacts for Sam’s Club and Walmart • Reports Sam’s Club OTIF impacts weekly to Sam’s Club Replenishment, monthly to buyer using Power BI• Reports Walmart OTIF impacts weekly and monthly to upper management internally using Power BI• Replaces rejected product from DC as needed

Fayetteville, Arkansas, United States

- Created Excel Macro to extract last name from a full name field, reduced processing time 6-8 hours - Originated asset tracking system which includes 22 laptops, 8 desktops, 10 monitors - Merged two monthly reports into one Excel workbook using Macros, VLOOKUPs, and Pivot Tables - Processes state filing, printing paper, creating CD’s and mailing out as needed

Fayetteville, Arkansas Area

- Campaigned to identify potential market for direct phone and email sales, processed 450+ communications - Contributed to $5.3k confirmed revenue, $13k pending revenue - Registered 25 potential clients for demos, directly assisted with 4 demos - Streamlined processing time of essential monthly report in Excel using VLOOKUPs, PivotTables, and Macros from 36 hours to less than a minute in one click

Bentonville, Ar

• Co-manages operations team of 4-6 members by assigning duties as needed, adjusting during peak times• Onboard and supervise shift team, with concise feedback optimizing operational performance of team• Addresses guest needs and resolves order discrepancies as needed • Transition from various duties including leading shift members and reassigning job duties

Bentonville, Ar

• Efficiently calculated change for customers • Quickly establish rapport with guests, addressed questions regarding menu items• Excellent interpersonal skills used for customer service• Expedited orders correctly and promptly

Bachelor Of Business Administration (B.B.A.), Small Business Administration/Management

Minor in Data Analytics

Associate Of Science In Business Administration (A.S.B.A.), Business Administration And Management, General