Josephine W. Email & Phone Number

Southampton, Gb

Southampton, England, United Kingdom

Southampton, England, United Kingdom

• Responded to customer inquiries via email and phone in a professional manner, addressing product prices, selection, account opening, and delivery tracking.• Processed purchase orders from customers on a daily basis to ensure the accuracy of selling prices on orders.• Managed and processed credit notes for customers and communicate with warehouse team to arrange collection.• Conducted credit control every two weeks to ensure customers paid invoices on time.• Monitored, recorded, and reconciled the purchase ledger daily to ensure accuracy of data and payments.• Prepared and analyzed expense reports for the managing director, providing insight into company expenditure.• Gathered necessary details and raised purchase orders to supplier, while also communicating with the manufacturer in China.• Created sales reports on sales area performance, product performance, and stock level estimation aiding in decision-making.

• Reviewed, analyzed, and monitored accounts payable and receivable ledgers for 10+ companies, ensuring accuracy and compliance with accounting standards.• Recorded 1000+ receipts in the accounting system with meticulous attention to detail and adherence to tight schedules.• Monitored, compared, and reconciled daily, weekly, and monthly bank records to mitigate errors and discrepancies.• Conducted investigations into discrepancies and calculated payroll, profit and loss, and balance sheet to ensure accurate financial reporting.• Successfully managed and improved the entry system for credit and debit accounts, resulting in increased efficiency and accuracy.

Hong Kong Sar

• Greeted and guided 100+ customers to their golf course in a courteous and professional manner, providing exceptional customer service.• Responded to 50+ customer inquiries in person and over the phone, demonstrating excellent communication and problem-solving skills.• Coordinated a golf event with 100+ participants, managing all aspects of the event including preparation, promotion, and welcoming.• Reviewed and matched students to suitable courses and coaches based on their needs, providing guidance and support to ensure their success.