Josephine W. Email & Phone Number

Southampton, GB

Southampton, England, United Kingdom

Southampton, England, United Kingdom

• Responded to customer inquiries via email and phone in a professional manner, addressing product prices, selection, account opening, and delivery tracking.
• Processed purchase orders from customers on a daily basis to ensure the accuracy of selling prices on orders.
• Managed and processed credit notes for customers and communicate with warehouse team to arrange collection.
• Conducted credit control every two weeks to ensure customers paid invoices on time.
• Monitored, recorded, and reconciled the purchase ledger daily to ensure accuracy of data and payments.
• Prepared and analyzed expense reports for the managing director, providing insight into company expenditure.

• Reviewed, analyzed, and monitored accounts payable and receivable ledgers for 10+ companies, ensuring accuracy and compliance with accounting standards.
• Recorded 1000+ receipts in the accounting system with meticulous attention to detail and adherence to tight schedules.
• Monitored, compared, and reconciled daily, weekly, and monthly bank records to mitigate errors and discrepancies.
• Conducted investigations into discrepancies and calculated payroll, profit and loss, and balance sheet to ensure accurate financial reporting.
• Successfully managed and improved the entry system for credit and debit accounts, resulting in increased efficiency and accuracy.

Hong Kong SAR

• Greeted and guided 100+ customers to their golf course in a courteous and professional manner, providing exceptional customer service.
• Responded to 50+ customer inquiries in person and over the phone, demonstrating excellent communication and problem-solving skills.
• Coordinated a golf event with 100+ participants, managing all aspects of the event including preparation, promotion, and welcoming.
• Reviewed and matched students to suitable courses and coaches based on their needs, providing guidance and support to ensure their success.