Josephine West Email & Phone Number

England, United Kingdom

Wrotham, England, United Kingdom

Assisting in the preparation of accounts, corporation tax returns, VAT returns and bookkeeping whilst studying for the ACCA qualification.

Kings Hill, England, United Kingdom

• Secretarial support to the Managing Directors, including CRM data management, ad hoc cover for account managers, post-course admin, quotes for travel, trainer call management, personal errands
• Trainer support including complex diary management, arrangement of domestic and international travel, confirmation and cancellation of bookings, and liaison between customer and trainer
• Project secretarial support including maintaining project spreadsheets, general project admin and maintenance of project financial information
• Office administration, focusing on PA duties to Managing Directors, filing, minute taking and the production and follow up of meeting action lists for internal meetings, processing of invoices and management of expenses
• Office maintenance including shopping, petty cash management, office cleaning and hospitality of guests
• Achievements include the implementation of a new digital calendar system and the introduction of online meetings that helped keep the company engaged and motivated whilst working from home during the COVID-19 crisis

Maidstone, England, United Kingdom

• General office admin duties including answering phones, filing, arranging of post to external branches, checking in of learner documents and distribution of learner documents to relevant team
• Accurate and fast registering of learners with awarding bodies, recording of achievement, collation of certificates, request, approval and distribution of PO numbers to external centres
• Data-entry into bespoke CRM system (MAYTAS), collation and distribution of reports to management and directors and updating of PeopleHR with colleague details
• Achievements include the implementation of new processes with the introduction of a new, bespoke, CRM system and the successful training and supervision of new employees

White City

• Sale of contact lenses, mid to high-end glasses and refractive surgery, input of customer and sales data onto CRM system, fitting and adjustment of glasses, teaching patients to insert and remove contact lenses safely.
• Front-of-house reception duties including ensuring an excellent customer journey, general administration as per requirement, administering patient pre-testing on behalf of the optometrists
• Achievements include being the salesperson in White City with the highest sales values and average order value for the months in which I was working for the branch and the effective training of new employees

Bexleyheath / Sevenoaks

• Front-of-house reception duties including booking of appointments, meet and greet of customers, maintaining accurate patient records and optometrist diary management
• Sale of mid-end glasses and contact lenses, ordering and control of stock, cleaning of shop floor, teaching patients to insert and remove contact lenses and fitting of glasses

Bachelor Of Arts - Ba, Business Management, 2:1

Education record