• Leading and Managing the multifaceted business globally to ensure the success of the Organizations through strategic business decisions, partnership & investments.• Full execution plan aligned strategically with top management • Implemented internal policy, rules and regulations• Set department KPIs and individuals• Increased organizational productivity by 20% significantly • Reduced unrealized employment by 25%• Reduced inefficient expenses • Financial controlling, HR management, performing market research• Managing Budget - Yield Management• Promoting and marketing the business

• Implements methods to minimize costs and improve efficiency of operations and quality of products• Initiates corrective action related to profit and loss factors affecting financial results• Addressing complaints and resolving problems• Analyze and review financial statements and trend analyses on monthly basis• Follow up and manage the whole process with production team to identify and implement cost reduction opportunities, identify variances from budget (standard) to actual amounts.• Planning, assigning, and directing work with appraising performance that will ensure successful results• Support and cooperate with procurement department to monitor the work flow process as the policy of safety stock and inventory balances

• Launching of an authentic Lebanese concept called ‘Deymé’• Estimate staff’s workload and compensations with the ability in dividing responsibilities and monitoring progress • Managing a team of 15 and contributing in improving their knowledge and skills• Preparing the daily schedule for the employees, supervising them, training them along with evaluation performance and results• Cooperate with the marketing company to publicized the restaurant by designing and placing advertisements upon approval• Following up on the implementation and maintenance of the Omega software (POS, Inventory)• Direct sales action with the customers by advising them about the restaurant’s specialties, handling incidents and ensuring satisfaction to build customer loyalty• Seek opportunities to reduce cost and increase restaurant profit by reviewing portion control, quantities of preparation, waste, and packaging for delivery• Construct menus with the Head chef to ensure the variety and improve quality of service

• Leading a team of 35 members: Hiring, Training, meetings, job allocation of staff• Established and maintained good relationships with the staff and the restaurant team to ensure their motivation• Handling guests complaints by responding to their enquiries & requests to ensure their satisfaction• Improved customer services and exceeded guest’s expectations by 30%• Developed and managed the budget, set and implement trade policy of the institution• Ensuring correct accounting of Cash: Audit control• Planning maintenance work, events and room bookings

Supplier Relationship Management• Established a Telecom Supplier Relationship Management community • Implementation of the Telecom purchases procedure at IPS , with regular follow up committees and performance indicators• Optimization of Telecom costs• Participation in the writing of the framework documents and organization• Established contracts and gain indicators of gains from the community

•Installation of a Charging System within the business premises•Configuration of multiple servers of the Charging System Architecture•Implementation of the testing phases with the technical department•Update of documentation and deliverables according to internal standards

•Development of a technical/functional knowledge of CIS portfolio: products and solutions•Participation on the Design of Network and platform Infrastructure•Identification and generation of Bill of Materials for the proposed solution•Revision of customer inquiries related to the product(s) and finding the solutions •Cooperation and coordination with other pre-sales and technical personnel

•Study of VOIP basics and different VOIP protocols•Configuration of H323 & SIP Protocols on Cisco Voice Gateways•Development of technical phases of the project from conception until start of production•Verification of compatibility with the customer’s existing network •Assisted BMB Engineers in implementing IP phones at a company

•Network Monitoring on PRTG, Whatsapp Gold programs in direct mode•Assisted Bank Libano – Francaise IT engineers in implementing microwave systems

General Mechanical Training