Joseph Jacelone Email & Phone Number

Lawrence, Kansas, United States

J Marshall Solutions is dedicated to helping businesses focus their energy on what they do best by ensuring they are not burdened by the technologies that help them achieve their goals. Whether you currently use IT services, or manage them on your own, we would love the opportunity to meet with you to discuss how our team can help yours achieve a better-connected experience!We offer a free consultation review your current systems and workflows to determine if our company would be a good fit to help manage your IT needs.https://jmarshallsolutions.com

I am an alumnus of the Kansas Beta chapter but, I am currently involved with the Kansas Gamma Chapter at Kansas University. My duties consist of Chapter Counselor, Technical Adviser, and active member of the alumni board.

Worked with CareManager and CarePathways IP teams. I was responsible for creating, managing and controlling project constraints to ensure projects were implemented on schedule, within scope, and within budget.

As a Technical Project Manager I was responsible for resource scheduling, project plan development and maintenance, resource negotiation, client communication, leadership of direct reports and conflict resolution.Scope of projects are from 3 months to 2 years and include:• Technical application platform migrations for Windows and Linux• Cerner application code upgrades, coordination of client testing of the release, and issue resolution for updated code• New Cerner systems deployments for Cerner Integrated Technologies such as KoFax, Imprivata, and Dragon Medical One• Operational managed services projects of remote production systems• New process development to ensure we exceed industry standards for operational management and client satisfaction• Support technical operation or application teams by growing their capabilities to organize, manage, and make decisions

Build and test interface design and provide interface support during implementation activities.• Configure Cerner interfaces and code custom interfaces.• Install Cerner interfaces.• Troubleshoot and resolve complex system interface issues.• Support interface testing during the life cycle of the project.• Perform complex data migration and conversion programs.• Test complex data migration and conversion programs.

Perform daily system operations tasks to verify system integrity and availability.• Implement monitoring for applications and servers, and respond to alarms in a timely manner, preventing client impact and performance degradation.• Manage changes and project activities, and communicate with impacted stakeholders• Develop and deploy automation tools to optimize daily activities• Deploy, setup, and maintain complex testing environments• Provide Tier III and other support per service request

Kansas City, Missouri Area

Performed comprehensive root cause analysis on service requests using applicable monitoring tools and troubleshooting techniques.• Strong proficiency in two Cerner solutions, Nursing Integration and Clairvia.• Recognized as the senior knowledge on all support related workflows for the Clairvia Support team.• Involved in support process development and re-development that helped reduce active backlog queue by 91% for the Clairvia Support solution.• Developed training materials, manuals, and hosted knowledge transfer sessions to help grow support knowledge and reduce siloing. • Responsible for new hire training and mentoring.

United States