Joseph James Email & Phone Number

Indianapolis, In, Us

Indianapolis, Indiana, United States

• Manage a team of up to eight individual contributors of varying roles, including Email Developers and Solution Architects, while also maintaining billable targets as a Solution Architect

Indianapolis, Indiana Area

• Lead consultative engagements including workshops with customers on technical and business goals and challenges.• Use business analyst skills to document comprehensive customer user stories, requirements and technical overviews of solutions.• Define a detailed solution based on customers’ business needs and current environment including its limitations.• Present to customer stakeholders from both technical and business backgrounds.• Develop proofs-of-concept to validate solution feasibility which would require some hands on activity.• Manage solution related documentation.• Understand enterprise database design and create ERD diagrams that complement the data schema’s required by the proposed solution.• Support sales and pre-sales teams in opportunities by validating solutions and estimates.• Estimate the effort required to implement proposed solutions.• Provide product and subject matter expertise to the client.

Indianapolis, Indiana Area

• Developing and providing weekly and monthly analysis, tracking and reporting for all key B2C email campaigns and their KPIs, and presenting results to key stakeholders• Integrating and managing Segment.io connector to Salesforce Marketing Cloud, ensuring relevant data passes through for use in segmentation for targeted campaigns• Building complex, targeted campaign audiences by writing and creating Marketing Cloud SQL queries, Data Extensions, and automations within Automation Studio• Email Campaign management, including HTML and AMPSCRIPT, developing and executing testing strategies, and developing new audiences and email sends to achieve campaign goals• Management of Journey Builder campaign implementation and future expansion and optimization of campaigns

Indianapolis, Indiana Area

• Identifying eCommerce inventory gaps by market, category and/or SKU to enable Sales teams to originate the most valuable offers in areas of need• Providing ad hoc analysis on unit sales and trends to business units requesting guidance for initiatives, and reporting the results of completed projects back to the business units• Building templates according to new eCommerce conceptual data model using existing eCommerce offer data, with the goal of creating new assets and for the future migration of existing data into new platform

Indianapolis, Indiana Area

• Developing, conducting and analyzing surveys on Angie’s List members, service providers, and employees with a focus on quantitative research• Conducting usability exercises and testing on the Angie’s List member website to ensure positive experience for users.• Identifying bugs/errors and reporting them to the Engineering team for correction• Data sufficiency testing to grade consumer search results and identify areas of insufficient or poor quality data (reviews and provider information)

Indianapolis, Indiana Area

• Monitoring and scoring representatives in various customer service departments to ensure appropriate processes, rules and expectations were followed• Offering professional development to help teams increase their knowledge and develop skills

Indianapolis, Indiana Area

Customer service, including assisting Angie’s List members with questions and concerns, taking members’ feedback on Service Providers, and appropriately addressing member complaints and frustrations in a positive and receptive manner

Indianapolis, Indiana Area

• Customer service, including helping customers with online purchases, answering questions, offering suggestions, and locating store merchandise• Daily store recovery and shelving new merchandise• Cashiering, assisting customers at point-of- sale, and addressing returned products in the correct manner• Demonstrating, selling, and troubleshooting for Nook eReader devices and addressing other digital inquiries

Indianapolis, Indiana Area