Joseph Jia Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Responsible for strategic procurement initiatives, contract negotiation, and supplier relationship management. I work closely with stakeholders to fulfill operational needs while adhering to commercial policies. My role involves managing contracts in alignment with the head contract, handling RFTs (Requests for Tender), negotiating contract terms, managing contract variations and providing support on contractual matters.

Sydney, Australia

Management of 50 properties that include Schools, TAFE, Ambulance and Fire Stations in Sydney regionSchedule and manage capital, program maintenance, reactive and insurance works with multiple stakeholders to minimise any impact to client.Oversee in house service teams and service delivery partners who complete general maintenance tasks and complete preventative and statutory maintenance programs.Conduct onsite inspections and audit of works that cover quality, defects and WHSPerform onsite toolbox talks with service delivery partners to ensure Zero Harm and WHS

Sydney, Australia

Operations Manager - Eastgate Shopping Centre Bondi Junction (18,000 sqm)• Implementation of client strategy to ensure the presentation and performance of the property is at an optimum.• Delivery and completion of the clients annual capital works program• Ensure that all operations and maintenance functions conform to Building Code of Australia and other relevant statutory accountability.• Procurement and management of contractors to provide competitive cost and improved service delivery.

Sydney

I oversee a team who maintain a portfolio of strata properties. I ensure all jobs are sufficiently tasked to deliver superior service and outcomes• Build relationships with vendors to acquire new business• Drafting & negotiating various contracts for tender• Project Management life cycle• Ensure SLA are met• Automate systems to allocate jobs to tradesman and notify of completion• Schedule rosters

Sydney, Australia

Banna Property Group is a private family property investment company, managing over 30,000 square-metres of retail property space, varying from retail strips to large community based neighbourhood shopping centres. -Implementation of sustainability throughout assets-Maintain high quality facilities through diligent reviews of all maintenance delivery, compliance and performance of both preventative and reactive works.-Risk Management-Manage, forecast and report on OPEX budgets for multiple sites-Procurement-Contractor management including audits of works and quality assessments-CAPEX Business caseSustainability projects include : Feasibility & Implementation of BMS, HVAC, LED lighting.

• Proposals to stakeholders• Sales of Cisco and Samsung Telephony Systems• Visiting new & existing clients / cross sell and up sell new products from both Telecom & IT• Identify future business requirements • Proposals for future proof business technologies

Develop and streamline new and existing procedures. Ensuring SLA times are met, I setup a new ITSM tool to manage our requests, assets and delivery time. I also deployed RMM tools for our existing and new clients. • Implement ITIL Practices & Service Desk Lifecycle• Logging / Tracking / Billable hours & Invoicing• Create new process documentation• Create change and project workflow • Improving processes for desktop support and client support.• Risk Assurance• Migrating Exchange to Office 365• Upgrading of Server OS / AD• File Servers to SharePoint 365• Desktop / Software deployment

Melbourne, Australia

Contract role in assisting with the relocation of Service Desk from Melbourne to Sydney• Training of new team in Sydney with existing procedures and systems• Assist in transition from Remedy to Service Now• Order, image, deploy laptops, iPhone and Blackberrys• Monitor Networks and Servers of Australian Offices and liaise with Sites and Vendors• User creations/deletions via Active Directory, AD Manager+ and Sales-Force• Asset Management – Order, Invoice, Stocktake• Support Citrix/ XP / Win7 / WYSE terminals• User troubleshooting in SAP

Sydney Olympic Park

Work within a team environment supporting 40,000 users to over 150 applications. I log, identify, troubleshoot and resolve user incidents and service requests for production and test environments and provide on-going customer service support for CBA group.During after-hours support I provide assistance to the Incident Management team in logging high priority cases and liaising with stakeholders until issue is resolved.• 24x7 Analyst supporting CBA group with Desktop and Application issues • Management of users Active Directory and IBM Tivoli Identity Manager• Ability of multitasking and resolving incidents within a face-paced environment andwhilst adhering to SLA’s• Assist with Application BVT, UAT & Release• High Priority Incident Management/Major Incident Management Process• User access creation and modification• SME for 40 Applications• AS400 / Telnet / PeopleSoft Financials/HR