•Expanded IT strategic initiatives to expand the college's use of technology modernizing in-class and distance learning, both local and international, supporting over 300+ employees and 1600 students. •Improved long-range IT strategies supporting the college's mission and strategic goals in partnership with college leaders, committee boards, and stakeholders.•Grew technology solutions within the college's diverse on-premise and cloud hybrid IT ecosystem successfully modernizing the college and over 28 mission-critical operational processes.•Optimized project plans, narratives, cost/benefit analyses, service level agreements, and contractual terms for college RFQs, RFIs, IFBs, and other procurement/requisition activities minimizing costs, maximizing value, and mitigating procurement issues and challenges to less than 3 protests a year.•Reviewed and controlled college IT assets and resources, optimizing contracted services management minimizing total costs of ownership by an average of 15%.•Designed and led security awareness campaigns, skills workshops, and cyber security best practice educational activities for college employees and students increasing successful phishing reports by 70% and overall BEC risk.•Chaired college committees and governance groups for technology initiatives developing and revamping IT policies, SOPs, standards, and guidelines improving technology resiliency and reducing obsolescence and risk of the IT ecosystem and college ERP.•Led as the primary security liaison for the college with the FBI, CISA, and DHS providing cyber-attack samples and establishing threat information sharing cooperatives between the college and national security organizations.

•Awarded 3 consecutive years for outstanding performance and contributions and 1 commendation for outstanding achievement in IT systems security control framework implementation.•Optimized IT security architecture improving client/business privacy safeguards, data loss protection, access control, encryption, systems availability, and data backups.•Designed and established incident management policies and procedures including digital forensics, data discovery, and other security investigation activities with Sleuth, Autopsy, and Forensic Took Kit (FTK).•Automated threat reporting and unauthorized/suspicious access mitigation identifying potential high-risk log-in, unauthorized modification, and data exfiltration activities. •Implemented and expanded vulnerability assessment activities to identify and enumerate threats and risks with Nessus Professional and Kenna vulnerability mapping to mitigate risks and close security gaps, identifying over 65,000 vulnerabilities.•Expanded and improved auditing and compliance requirements to align with Corporate HQ information security controls and customer information management frameworks aligning over 17 departments and 3 regions.•Designed and coached cyber security training and awareness/education campaigns for over 600 employees.•Led as the primary liaison and security SME for the FBI and DHS, coordinating communication cooperatives between key stakeholders and Federal authorities for 3 regional locations.

•Delivered and implemented cost-effective hardening and vulnerability/risk remediation of more than 20 client environments including both on-premises solutions and cloud-based services.•Designed and led assessments and reports for internal security controls and client documentation based on NIST CSF, GDPR, HIPAA, and FISMA.•Introduced and established cyber security best practices to implement security controls and align regulatory compliance requirements for client IT environments.•Designed, developed, and implemented IT policies, SOPs, standards, and guidelines encompassing industry best practices and regulatory frameworks E.g., NIST CSF, ISO27001, HIPAA, GDPR, CIS, PCI-DSS, etc.•Implemented new and expanded existing security audits and risk analyses to enumerate vulnerabilities and risks with remediation plans in 10 weeks or less.•Designed and led cyber security training and awareness/education campaigns for front-line employees up to executive/c-level leaders encompassing over 400 people.

• Assisted in policy design and review for security baseline, compliance, and backup• Managed installation, troubleshooting, and support of anti-virus solution and management console for workstations and servers• Optimized system security and performance with proactive changes such as software upgrades and baseline control• Standardized job tasks and trained junior team members on industry best practices and standards• Monitored and processed information for regulatory compliance, working closely with internal auditors, third-party advisors, and other banking business units• Conducted vulnerability remediation and solutions to secure and protect confidential information. • Improved information for regulatory compliance to align banking IT activities with organizational and regulatory objectives, improving response times by 30%. • Technical SME for interdepartmental operations and enterprise projects with focus on technical resources coordination for 11 departments across 6 regions. • Improved IT policies and standards, identifying system baselines and compliance requirements as well as backup retention and archiving activities. • Optimized Mobile Device Management systems, revising device access policies and enrollment for over 700 devices and 500 employees. • Managed vendor/service reviews and assessments for vendor due diligence aligning with industry best practices and ensuring compliance and controls E.g., SOX, HIPAA, GBLA, etc.

• Managed inventory and distribution of equipment for three branch locations.• Developed marketing strategies to increase customer visits with planned events both in-house and collaborative efforts with sponsoring businesses.• Researched and tested software and gaming products to maintain competitive offerings aligning with customer demands and trends.• Developed and led training for new employees to standardize product knowledge and service quality assurance for all branch locations.• Managed the installation, maintenance, and repair of hardware/software for over 150 computer systems across all store locations.• Maintained and monitored computer and network assets to improve technical support for staff and customers.• Managed company networks to detect and mitigate connection downtimes and ensure consistent uptime critical to business services and customer support.• Managed and maintained company system security to ensure the protection of IT assets and customer information.• Assisted with the rollout of store locations including infrastructure, machines, computer enclosures, and floor plans.• Managed remote connection services to expand and centralize technical support coverage to all store locations.• Provided SME reviews for annual technology refresh planning for expansions.• Maintained in-house servers hosting cross-store tunneled connections to enable organized game and VLAN networked sessions.