Joseph Popik Email & Phone Number

Akron, Ohio, United States

Responsible for all aspects of the IT environment, including servers and systems, network, and PCs.

Uniontown, Ohio

• Member of the Infrastructure team supporting FedEx Custom Critical, with a focus on Windows servers, Citrix servers, VMware, and SAN storage. Acted as team scrum master.
• Monthly Windows server patch compliance maintained at 100%.
• Migrated Windows Server file shares to OneDrive and SharePoint.
• Created written and video documentation, and provided training for technical workforce and customers, including maintaining a “Tech Help” SharePoint page.Former role with team had a focus on end-user computing with.
• Member of team that implemented Configuration Manager across FedEx, with direct responsibility for 2000 endpoints.
• Served as technical lead for Office 365 user migrations, support, and training.

Uniontown, OH

Systems Administration, Desktop Engineering, and Level 3 Client Support, supporting FedEx Custom Critical.

Independence, Ohio, United States

Consulting with an international Fortune 1000 client to assist with their Windows 10 migration and complete an assessment of their System Center Configuration Manager environment.

Cleveland/Akron, Ohio Area

• Promoted to lead End User Device team in day-to-day activities including managing client & mobile systems, software & image, patch, virtual applications, VDI, tier 2 and 3 support, support processes, and working with.
• Completed regular analysis to verify all support tickets were completed timely including conducting regular ticket audits ensuring team consistently performed at high level of execution.
• Maintained relationships with outsourced IT service desk and served point-of-contact for escalation of issues.
• Developed and led planning stages of Windows 10 upgrade and migration including testing, communications strategy, and pilot implementation, resulting in minimal user downtime.
• Served as technical lead for Office 365 for client installation, support and training.
• Maintained Windows 7 and Windows 10 PC images.

Cleveland/Akron, Ohio Area

• Provided desktop engineering leadership and tier 3 level IT support for management of 2800+ client endpoints, while also focusing on process improvements and emerging technologies. Responsibilities included.
• Researched new client technology form factors, providing alternative and improved computing options for associates.
• Planned, led and completed migration from Citrix to Microsoft Remote Desktop Services (RDS). Co-administrated RDS after implementation.
• Created, implemented, and managed group policies for all client systems for improved security and system controls.
• Implemented Microsoft Intune for mobile device management resulting cost savings by utilizing available systems.
• Developed, led and completed migration from Altiris to Systems Center Configuration Manager (SCCM) on-time/under budget resulting in operational cost savings. Co-administrated SCCM after implementation.

Cleveland/Akron, Ohio Area

• Provided tier 2 and tier 3 level as IT support team lead, serving as escalation point for IT service desk, while also focusing on process improvements and emerging technologies. Primary responsibilities included.
• Built and maintained standard Windows XP and Windows 7 images using Symantec Ghost and Altiris.
• Increased customer service support level, reduced resolution times, and improved team efficiencies through documentation, communication, and training, through implementation and adoption of remote control tools in.
• Served as technical lead for upgrade of Altiris 6.5 to 7.0, while achieving role of Altiris Administrator.
• Assisted with merger of 3 separate, internal IT departments, by reviewing and combining technical processes including PC imaging, software deployment, PC remote control, incident management, and knowledge management.
• Established improved hardware and software asset management through training on Altiris Client Management and Asset Management suites.

Cleveland/Akron, Ohio Area

• Provided tier 1 and tier 2 level IT hardware and software support for computers, printers, multi-function devices, and Blackberries. Primary responsibilities included answering phone calls, emails, and service desk.
• Assisted all levels of employees including CIO and Chairman of the Board.
• Completed major Blackberry update to OS 4.0, working directly with managers and executives.

Peninsula, OH

Supervised up to 15 employees per shift in renting, fitting, and maintaining ski and snowboard equipment., while also assisting customers with questions, concerns, and complaints.

Cleveland, OH

Taught teamwork and leadership skills utilizing a low and high challenge/ropes course as well as a climbing tower. Kept logs on equipment and managed 2 instructors.

Bba, Computer Information Systems

Aerospace Engineering & Information Systems