Currently, I am working as the Product Solutions Director at DAS Health (Acquired Itentive). DAS Health is a leading MSP in healthcare. I continuously monitor and analyze the market to identify opportunities for growth and expansion. I manage and nurture relationships with existing clients, ensuring high levels of customer satisfaction and retention. I collaborate with sales to close new clients and revenue to meet annual targets. I cooperate with partner companies to extend sales reach. I lead the product team handling development, implementation, and support.Some of my notable achievements in this role include:• I worked closely with DAS's account managers and salespeople to increase their familiarity with our products, which enabled them to sell more effectively. • I grew license count to over 430, which resulted in achieving a remarkable increase in sales, achieving our 2023 goal of 15% growth while maintaining low COGS and high profitability; currently on pace to achieve similar growth in 2024.• I won 50 Opportunities in 2023 by leveraging internal sales and business partners.• I achieved 96% client retention through well thought-out, high-value products coupled with client-centric support.• Proponent of AI using ChatGPT and GitHub Copilot to streamline simple programming projects and operate as an assistant for complex projects.• I played a critical role in evaluating the potential merger of the company with DAS Health and determining its viability, while acting as a member of the management team at Itentive.

Itentive was a MSP, Solution Provider, and trusted partner to medical practices. In this role, I conducted thorough market research to identify evolving needs within the healthcare practice management and electronic health records industry. I worked closely with the development team to enhance existing products, as well as create new ones based on client feedback and market trends. I ensured seamless integration of newly developed products with various healthcare systems and financial/ERP systems. I provided expert guidance and support to team members, ensuring the delivery of high-quality custom consulting services. Some of my notable achievements in this role include:• I achieved consistent revenue growth and maintained a steady healthy profit margin over multiple years, meeting or exceeding an annual growth of 15%.• I led the development and sale of "Refund Manager," the company's first product in the NextGen Healthcare Practice Management and EHR space, while managing technology, maintaining databases, and conducting site reviews, resulting in increased revenue.• I identified emerging customer needs and led the development of "ChartGuard," a new product that extracts data from NextGen EHR and provides backup via Clinical Chart PDFs during system downtime, expanding the company's product portfolio and increasing profitability.• I introduced additional products to the company's portfolio, including "ChartGuard OnDemand," "ChartGuard Archiver," "Unapplied and Deposit Manager," and "Multi-Encounter Billing Manager," after identifying unique client problems and assessing the absence of competition in the market, resulting in quick returns on investment.• I spearheaded the migration of the business revenue model from pure consulting to recurring revenue, which offered greater stability compared to fluctuating consulting income.• I served as a member of the Management Team using the EOS (Traction) methodology to set direction and goals for the company.

Acrolytics was a service organization which specialized in providing the flexibility and wide variety of hardware/software skills that small businesses with limited budgets and urgent needs require to improve their operations. Outcomes of this organization included recruitment into Catavo/CourseAvenue followed by Itentive Healthcare Solutions. Ultimately, this turned into a pivot from working in technology to software product development. As Itentive consumed more time and provided greater opportunities, I wound down Acrolytics to focus on the assets being created at Itentive.• Handled business, sales, and financial operations• Provided technology services for Windows based networks• Development in Microsoft stack (Visual Studio, SQLServer, WinForms, ASP, WebForms)

Catavo provided high end consulting and development services to major organizations with a focus on eLearning. Lead productization of a web based product ("CourseAvenue") built on ASP and Flash for development of content for eLearning that is simple to use, delivers rich learning experiences, and integrates with industry leading Learning Management Systems. • Product Management. Assemble and build out prior work product into CourseAvenue v1. • Leadership. Work with development and sales team to penetrate market for eLearning content authoring. • Presales and Technical Sales. Script and perform product demonstrations and handle objections. Strategize with sales team.• Business Development. Manage the integration of CourseAvenue into Plateau's LMS offering.

Joined NovaMed as a founding member of the IT department as they were beginning their foray into Physician Practice Management. As the company evolved, they redirected to manage Ambulatory Surgery Centers. • Healthcare. Brought in as part of the team to modernize the systems for ambulatory healthcare. • Leadership. Building and leading the technical side of the IT department. • Architecture. Deployed one of the first enterprise thin-client infrastructures using early versions of Citrix. Hosted NextGen Practice Management along with other productivity and line of business applications. Was invited to present at the inaugural Citrix user group conference. • Corporate Development. Participated in recruiting new medical practices through presentations of our scalable, modern, cost-effective infrastructure.

Dynasty created and sold a multi-tier development platform which simplified the creation of distributed applications. The platform generated C code which could be compiled and deployed on a variety of servers. Came onboard as part of the pre-sales team then moved over to the team for strategic accounts. Handled sales demos, on-site prototypes, training, and developing key accounts.• Promoted into the team which handles sales into complex, marquee organizations• Worked with clients to prototype key functionality of their systems • Worked with sales team to sell 5 to 6 figure deals

Principal Consultant handling technical sales (presales), seminars, prototypes for prospects, and complex support issues, for the Uniface 4GL / Object-based multi-platform, multi-database development system. • Created new sales demo application and script for use by other consultants• Routinely selected to sell into large organizations with complicated infrastructure• Worked with sales team to close 5 to 7 figure deals • Promoted two levels during my tenure• Selected to be part of the technical evaluation team during the sale of the company to Compuware

Quill is a leader in mail order / online order office products. Brought in as part of a push to modernize their IT department.• Unisys Mainframe Development. COBOL and ForTran programming on 1100/2200 series mainframes. • Innovation. Developed a system for determining which items from an order of assorted products can be packed into standard size boxes. This improved picking efficiency and decreased fraud.• Research & Development. Promoted into a strategic team to analyze and recommend new technologies to replace processing on the mainframe.• Integration. Wrote C based TCP/IP socket interface to communicate between mainframe and PC applications in real-time.

Anik Systems specialized in helping clients who relied on mini-computers based on TI's DNOS and DX10 operating systems. This included hardware and software support. Through a deal with Citibank we provided support for a mortgage origination package used by several large banks in the late 1980s. Activities included OS configuration, hardware setup, COBOL programming, and working with clients to better use their investment.