Joseph Kelleher Email & Phone Number

Pensacola Metropolitan Area

• Providing top-notch customer support to ensure a seamless and positive experience for our clients.
• Assisting with the onboarding process of new clients, including hardware configuration and software testing.
• Working closely with our engineering and technical departments to troubleshoot and resolve any connectivity or firewall issues.
• Developing and maintaining comprehensive support materials and documentation to assist our clients and enhance their understanding of our SaaS solutions.
• Participating in the release of new software updates and enhancements, including prototyping and hardware testing.
• Actively seeking customer feedback to identify areas of improvement and implementing necessary changes to enhance our SaaS solutions.

US And International

• Designed and deployed on-premise and cloud infrastructures for dealer technology implementations.
• Managed multiple external vendors to ensure timely project completion.
• Identified and mitigated implementation risks, resulting in significant cost savings.
• Successfully upsold clients on new technology solutions and products.
• Implemented GoTo VoIP telephone systems and provided end-user training.

Altamonte Springs, Florida, United States

• Provided emergency support for radio systems and IT infrastructure.
• Installed and maintained servers, AWS, VEEAM, and Cisco firewalls.
• Managed remote access, Google Mail administration, and MS Active Directory.

Albany, New York Metropolitan Area

• Resolved client inquiries and ensured prompt escalation of complex issues.
• Installed and supported servers, networking hardware, and software at global locations.
• Managed multiple technology implementation projects concurrently.