Joseph Kelleher Email & Phone Number

Pensacola Metropolitan Area

• Providing top-notch customer support to ensure a seamless and positive experience for our clients.• Assisting with the onboarding process of new clients, including hardware configuration and software testing.• Working closely with our engineering and technical departments to troubleshoot and resolve any connectivity or firewall issues.• Developing and maintaining comprehensive support materials and documentation to assist our clients and enhance their understanding of our SaaS solutions.• Participating in the release of new software updates and enhancements, including prototyping and hardware testing.• Actively seeking customer feedback to identify areas of improvement and implementing necessary changes to enhance our SaaS solutions.• Providing on-site and field support as required to ensure our clients' needs are met and any technical issues are promptly resolved.• Writing detailed reports on issue resolution, lessons learned, and best practices to contribute to the ongoing improvement of our customer support services

Us And International

• Designed and deployed on-premise and cloud infrastructures for dealer technology implementations.• Managed multiple external vendors to ensure timely project completion.• Identified and mitigated implementation risks, resulting in significant cost savings.• Successfully upsold clients on new technology solutions and products.• Implemented GoTo VoIP telephone systems and provided end-user training.

Altamonte Springs, Florida, United States

• Provided emergency support for radio systems and IT infrastructure.• Installed and maintained servers, AWS, VEEAM, and Cisco firewalls.• Managed remote access, Google Mail administration, and MS Active Directory.

Albany, New York Metropolitan Area

• Resolved client inquiries and ensured prompt escalation of complex issues.• Installed and supported servers, networking hardware, and software at global locations.• Managed multiple technology implementation projects concurrently.