Joseph Knaack Email & Phone Number

Phoenix, Arizona, United States

California, United States

Remote

• Responsible for managing SaaS accounts that made up approximately 50% of the company’s total ARR including account expansion, account retention and business development.
• Implemented customer success strategies that drove account expansions, increasing upselling and cross selling SaaS revenue by 27%
• Boosted client adoption by over 10% through strategic customer engagement and customized training, leading to enhanced satisfaction and higher account retention, thereby nurturing relationships for future account.
• Reduced new customers' time to value by refining onboarding processes, strengthening client partnerships, and paving the way for effective account management and growth.
• Implemented strategic initiatives that increased Flamingo's online presence on G2 by 40% with 17 additional reviews, underlining product value, partnership collaboration and effectively fostering business development.
• Partnered with Product, Marketing, Support, and Sales teams to foster cross-collaboration and communication, leading to unified business objectives and increased customer satisfaction.

Oakland, California, United States

• Drove $7.2 million in net new revenue by leasing approximately 40% of 633 units with an average rent of $3,200/month, demonstrating strong sales skills in one of the most competitive rental markets.
• Achieved a closing ratio of 37% in the SF Bay Area – East Bay market by ensuring high-quality service that mirrored our premium products which was critical to aligning with the client’s budgeted absorption schedule.
• Managed and implemented end-to-end leasing experience from pre-leasing through lease-up, while consistently leading internal portfolio KPI scores and achieving top 1% ORA recognition from J. Turner Research for 2021.
• Coached colleagues to address resident issues effectively, improving KPI scores, ORA scores, and reducing escalations—showing leadership skills and a commitment to superior service, essential for resident relationship.
• Built and nurtured partnerships through relationship building with local businesses, competitors and sister sites, gaining insights and supporting the local community.
• Led data-driven decision making by collecting, analyzing, assembling, and distributing weekly market surveys with identified trends, improvement opportunities, and successes.

• Managed the lease-up process, aligning with absorption schedules and monthly goals, while upholding top-tier customer service.
• Skillfully qualified prospective residents, matching them with their perfect home from an extensive range of options, demonstrating exceptional sales acumen and ensuring customer satisfaction.
• Nurtured robust relationships with residents, actively encouraging online reviews and maintaining a commanding online presence — strategies that reflected a strong customer focus, enhanced sales, and improved brand.
• Consistently achieved high closing ratios, outperforming industry standards (approx. 30% net closing ratio for PRISMA and approx. 40% net closing ratio for Alta Waverly)
• Remained keenly informed of market trends, diligently gathered prospect feedback, and contributed to competitive positioning and increased rent growth.
• Alta Waverly and PRISMA by Alta both achieved J. Turner Research's Elite 1%.

Santa Ana, CA

Associate’S Degree, Business Administration

Education record