Joseph Kovach Email & Phone Number

San Francisco, California, Us

Senior Product Manager for the Simple Entities platform team, enabling the scalable productionisation of new products.

San Francisco, California, Us

Formerly: Roles and Permissions, Sharing, Access ControlCurrently: AI Insights and Experiences

Work From Anywhere, Remote, Oo

San Francisco, Ca, Us

San Francisco, Ca, Us

San Francisco, Ca, Us

Co-founder at Tory, a modern travel itinerary, booking and purchasing application for travelers and travel agents to coordinate travel logistics and planning in real time.

San Francisco, California, Us

I was hired as employee #1 to lead digital product and technology buildout. I owned the full life cycle of product development, from long term product roadmap strategy to detailed technical implementation. I collected, measured, and monitored qualitative and quantitative data points and KPIs across multiple sources to inform strategic product and business decisions.During my time there I scaled the platform from our first users to thousands of unique visitors, with our busiest season seeing a month over month new customer growth of up to 25%. When not writing detailed product requirement specifications or identifying customer needs, I supported cross functional stakeholders by removing roadblocks, managing the sprint prioritization, and testing to ensure seamless sprint releases.

San Francisco, California, Us

As a member of the product management team, I oversaw the development of our enterprise customer features and partnerships, our developer API, and our customer insights and analytics dashboards. I owned the full product life cycle, from ideation and design planning to release, measure, and iteration of features. I oversaw initiatives that increased platform adoption and engagement, including a refactor of our analytics suite that saw a 20% rise in monthly users for our enterprise customers.

San Francisco, California, Us

• Dedicated Sales Engineer for Seattle Small Business (SMB) and San Francisco Commercial Account Executive Teams• Customized, developed, and executed 10 – 15 software demonstrations per week to Director or C-Level Sales/Marketing/Technology decision makers • Built custom product configurations for specialized customer needs, ranging from REST APIs, custom Salesforce Apex and SOQL, JavaScript, or Java• Cross-disciplinary strategizing on product software roadmap directly with Product, Engineering, and Business Dev teams by translating customer needs and feedback into actionable user stories • Managed relationships with several software and solution partners to maintain cross-platform compatibility

•Navigated 25+ client network infrastructures to successfully integrate CrowdOptic’s wearable technology•Unified Sales and Engineering teams and increased productivity by ensuring that engineering efforts were focused on critical needs of customers and supporting 75+ product deployments with technical expertise•Created and actively developed the support website, wrote scripts to automate critical procedures for customers, and oversaw an intern for 3 months tasked with analyzing and improving our support process•Improved efficiency of tracking partnerships with 3 leading smart glass developers, health of 20+ customer relationships, and status of hundreds of proprietary hardware/software using Salesforce•Built company’s international presence by serving as engineering delegate to business operations in China

•Assisted in client outreach and development•Provided operations support at all technology showcases and demonstrations•Secured client partnerships by providing hands-on implementation and training on CrowdOptic technology•Integrated CrowdOptic system with client infrastructure at on-site deployments

Los Angeles, Ca, Us

•Managed large social media and marketing events involving up to over 10,000 participants for all NCAA sports, including the UCLA football team•Compiled attendant and venue meta-data, tracked and analyzed results, and projected attendance trends•Assisted in the strategizing and creation of advertisements and marketing campaigns, improving student attendance at Olympic Sports by as much as 10%

Los Angeles, Ca, Us

•Handled the paperwork, booking, and approval of all social events related to the Greek society at UCLA. •Presided as Risk Management officiate over 32 Greek Fraternities and Sororities. •Led and organized the 60 members of the GAMMA committee, whose primary focus is to enforce social and risk management policy at all Greek events. •Educated all members of the Greek community on ways to reduce risk of injury or infraction regularly through seminars and briefings.

San Mateo, California, Us

•Worked with Business Dev. team to provide customer support and develop new client relationships•Maintained proficient knowledge of our product’s technology and infrastructure to provide 15+ clients with in-person or remote technical support and product training•Conducted exhaustive research on the video technology market and identified customer needs to optimize company image, fully engage customer base, and align product development with consumer interests

Us

•Oversaw 8 marketing staff members, who each special in their own niche of marketing.•Determined overall marketing direction for the festival and create strategic marketing campaigns in order to reach our target audience utilizing limited budget. •Promoted JazzReggae Festival through several unique avenues of social media, radio, print, and other advertisements and promotions. •Used research analytics to determine the efficacy of our campaigns. •Established partnerships with several media outlets and act as JazzReggae Festival marketing liaison for business deals. •Lead the curation, publication, and outreach of promotions and contests for the festival.

Bachelor Of Arts (B.A.), Economics

High School Diploma, General Studies