Joseph Le Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

Seattle, Washington, United States

Greater Seattle Area

- Effectively managed 20-30 concurrent programs with higher complexities- Trained and empowered new team members and neighbor teams on internal processes to ensure aconsistent, complete customer lifecycle- Collaborated and coordinated cross-departmentally with Supply Chain, Product & Marketing, andEngineering to suggest product-enhancing and optimal process changes- Led and developed multiple high-profile programs that have cumulatively brought in over $1 million innet revenue to guide the company into its fourth consecutive year of increasing profitability

Seattle, Washington, United States

- Developed a deeper understanding of Rewards Genius and the RaaS API to serve as a SME forcustomers and cross-functional teams- Guided the customer through the onboarding process with clear expectations of responsibilitiesand timelines, lead formal brand and marketing approval processes with a focus on compliance, andoutlined concise actions steps for a successful project launch and continued partnership- Simultaneously managed 10-15 programs with CRM tools (Monday.com, and Salesforce)- Shepherded high-value programs that were recognized at company-wide town hall meetings

Seattle, Washington, United States

- Delivered excellent customer service through quick, clear and concise solutions for customer inquiries- Developed strong critical thinking and problem solving skills by troubleshooting diverse technicalissues (Intercom and Sumo Logic)- Practiced effective task prioritization by managing multiple support queues (technical product support,client operations, and enterprise reporting) within operating SLA's- Coordinated closely with teams such as Business Development, Customer Success, Engineering and Product to ensure the most accurate information was provided for customer inquiries- Identified and submitted product enhancement requests through Jira to improve end-user functionalityand overall UI experience of Rewards Genius

Greater Seattle Area

- Efficiently managed a queue-based CRM system to meet SLA's- Analyzed and improved internal workflows to reduce response times and develop stronger customer relationships- Served cross-functionally with other departments as a knowledge resource for bulk orders, order management and customer fulfillment

Renton, Washington

- Sold and generated $40 million worth of aftermarket parts in revenue- Played an instrumental role in leading PACCAR to its 8th consecutive quarter of growth- Engaged in professional relationships with numerous suppliers and dealers- Improved internal processes and fluidity of department’s sales process

Lynnwood, Washington

- Licensed to discuss and sell Property, Casualty, Life, and Disability insurance- Reached monthly sales goals and increased customer retention- Invested in building quality and long-lasting relationships with approximately 15-20 clients

Bachelor Of Business Administration - Bba, Marketing And Sales

Associate'S Degree, Business Administration And Management, General