Joseph Lechuga Email & Phone Number

Paramus, New Jersey, United States

Paramus, New Jersey, United States

Delivered technical support services to clients including educating, diagnosing, troubleshooting, repair, and installation of both software and hardware. Maintained a high level of customer satisfaction made aware through interactions and surveys, all interactions have been effective and efficient all while solving technical issues and educating clients while utilizing active listening and problem-solving skills. When clients sought technological recommendations, I clearly and concisely provided them with the information and options they desired based on their individual needs and built strong customer relationships while exceeding sales targets. Managed, assisted, and completed Help Desk Tickets creating service orders and filling out clear notes allowing the team to understand clearly where I've left off so they may be able to also assist.Acquired skills in diagnosing and resolving common issues with all kinds of products and systems including Apple, Windows, Samsung, Oculus, Nintendo Switch, GPS, Printers ranging from business printers to home printers, and other electronics used daily.

Paramus, New Jersey, United States

As an experienced Computer, Mobile, and Home Theatre Sales Specialist at Best Buy, I am dedicated to providing exceptional customer service and education to clients. I possess extensive knowledge of computer hardware and software, as well as an in-depth understanding of the latest products and technologies. Whether it's finding the perfect laptop for school or building a custom gaming desktop, I have the expertise to guide clients to the right purchase. Through active listening and effective communication, I build strong customer relationships that are based on trust and mutual respect. I take pride in exceeding sales targets while prioritizing customer satisfaction and am committed to providing ongoing support to ensure clients are satisfied with their purchases long after the sale.

Paterson, New Jersey, United States

Assisted customers with different types of consumer electronics including printers, ink, computers, peripherals, and more. Greeted customers and learned their needs in order to assist them thoroughly while also offering extended warranties. I was also responsible for maintaining multiple points of sale and organizing merchandise daily, As well as opening and closing the store.

Bachelor Of Science - Bs, Information Technology

Activities and Societies: Cybersecurity ClubStudying Information Technology with a Specialization in Network and Information Security..

Certified Cyber Security Professional, Cyber Security

Cybersecurity Bootcamp

High School Diploma

Activities and Societies: Math club, Technology club, Track and Field, Bowling, Art club.General education as well as numerous extra.