Joseph Lederman Email & Phone Number

Denver, Co, Us

o Lead customer point of contacto Monitoring task system to organize, delegate and create tasks as neededo Handling customer content, data imports, document and image requestso Bringing customer issues to the appropriate resources within the companyo Managing and delegating reporting issues that arise including daily failure notificationso Facilitating daily internal company meetingo Joining and facilitating touchpoint calls with clients, either ad-hoc or regularly scheduled.• Being the final quality control of all work being provided to cliento QC and QA of all materials prior to client deliveryo Reviewing automated reports and alerts against clients' sites (spelling, broken links, SSL reports, etc.)• Editing content in code using internal platforms and Microsoft Visual Studioo Actively looking for and promoting ways to improve our delivery quality and reliability• Running imports, QC of data, and notifying clients that data is ready and ensuring data is posted by SLA dates• Training clients on internal FundSys platform and creating/updating documentation as necessary• Coordinating tickets and bug tracking during projects• Helping with projects by entering content, data, literature, publications, and other items

Denver, Colorado

Lead Customer Point of Contact:o Project Management and monitoring task system. Delegating, creating tasks as neededo Bringing customer issues to the appropriate resources within the companyo Managing and delegating reporting issues that arise o Joining and facilitating touchpoint calls with clients, either ad-hoc or regularly scheduled.o Quality Control of all web & print materials prior to client deliveryo Management of print, content, and collateral material at month and quarter endo Actively looking for and promoting ways to improve our delivery quality and reliabilityo Running imports, QC of data, and notifying clients that data is ready o Training clients and creating/updating documentation as necessaryo Coordinating tickets and bug tracking during projectso Editing of internal company material and print documents o Client Management; notifying clients that data is ready and ensuring data is posted on scheduleo Quality control of client fact sheets and content materials prior to client deliveryo Producing and editing print content using Adobe InDesign and Adobe Illustrator

• Founding member and drummer: I transformed an unknown local group into a nationally-touring band with a brand identity and marketing strategy • Facilitating the booking of shows at national venues (in Florida, Georgia, North Carolina, Tennessee, and California), which entails managerial duties: coordinating with agents, scheduling, and negotiating payment • Social media coordinator for all relevant pages––Bandcamp, Facebook, Instagram, Reverb Nation, Twitter––focusing on content creation and marketing strategies • Webmaster for the Facebook page that has achieved 3,000+ organic likes• PR Supervisor––drafting press releases for myriad of relevant online news web sites, such as Yahoo News and Billboard• Created and coordinated a partnership and endorsement with Tofurky (a national brand of Vegetarian food)• Ad/PR Strategist––administering and coordinating album releases, tour dates, radio appearances, etc.• Formulating and writing monthly newsletter campaigns

Orlando, Fl

• Designing drumming curriculums for 50+ students, all of whom have different personalities, learning styles, rudimentary skill sets, and are different ages (some have learning disabilities)• Creating digital strategy for content development and ad placement to enhance promotion of shows, events, and student enrollment; advising for content creation on social media• Content Strategist for the school’s social media pages (Facebook, Twitter), taking into account social media analytics specifically for Facebook• Creating, coordinating, and marketing seasonal shows • Working with, motivating, and creating enthusiasm a diverse studentship for both one-on-one and group settings provided me with skills that translate to an in-office setting, such as leadership, team building, patience, and incentivizing

Orlando, Florida Area

• S.E.O. optimization with success of very high ranking keywordso Achieved number 1 on Google for particular keyword search terms• Content creation: responsible for publishing daily news articles, generating other web content, and editing coworkers’ writing for Asbestos.com• Head writer and content creator for Social Media team, which included daily meetings, strategy discussions, and methodologies for keyword optimization• Coordinating and networking with relevant health organizations and websites for online partnerships; writing unique news articles and blogs that were delivered to these organizations• Link building through content-based methods, for which I implemented unique keywords focusing on increasing the websites online presence• At AMAG I demonstrated my versatility, as my duties were multi-faceted and bled into many different jobs. I fine-tuned copy writing, content creation, and marketing and digital strategy skills.

Orlando, Fl

• Content writer for business websites• Writing descriptions of products advertised on websites• Linking S.E.O. keywords and HTML coding into product descriptions

Orlando, Fl

• News and research-based articles were regularly published in the paper (e.g. the classic rock t-shirts trend, a bio on a Dead Sea Scrolls professor)

Bachelor Of Arts (B.A.), Communications

Activities and Societies: Central Florida Future UCF Intramural Soccer Club Music PerformanceB.A. in Communications Minor in Sociology

Associate'S Degree