Joseph Leyva Email & Phone Number

Atlanta, GA, US

I am the sole ServiceNow architect across all business units within the Cox Automotive umbrella.

Toronto, ON, CA

I work in the CIO Advisory practice, specializing in ServiceNow Implementations. Skills include:*Large Implementation roll-outs for several Fortune 500 companies*ITIL *XML, JavaScript*Web Services*API specific integrations*Foundation Data*Project Lead/Manager for various work streams including Service Catalog, Service Portal, Incident, Problem, Change.

Manager over the Service Center Team responsible for supporting all business lines with their Information Technology needs. Part of the ServiceNow implementation team that is designing and building the ServiceNow platform to fit our business. Held meetings with key business people, managers in all areas of IT and customers to perform gaps analysis to.

Worked as the ITSM Manager for the company through a short contract to help implement new processes and a new ITSM tool. The responsibilities included Incident Manager, Change Manager, and ITSM tool process lead. We introduced a new instance of ServiceNow to support all existing processes and helped to create new processes within the managed services.

Denver, CO, US

Responsible for the delivery of IT Services to the various State Agencies I am assigned to. This includes Network, DBA, Telecom, Service Desk, Desktop Support, Application Development and Application Support for the services offered from the State Agencies to Colorado residents. Often used as an escalation point to the business for outages, process.

Dallas, TX, US

Responsible for the coordination, management and execution for all processes related to IT service requests. I am also the customer engagement liaison and work with various business leaders to gather feedback and business needs to ensure we are properly aligned. Worked as the Incident Manager for trending and metrics for all IT Operation groups within the.

Aurora, CO, US

Managed the DBA Team which included support and administration for Oracle and SQL databases for all business applications. Also managed Application Support, Desktop Support and the Service Desk. Worked as the escalation point for all critical decisions centered around outages, introducing new technology and created & maintained the road map for all end.

Aurora, CO, US

Managed the Technical Support group which transitioned to a true Service Desk based off of key ITIL best practices. Implemented an Incident Management Process that was aligned and agreed to by key stakeholders in various business groups which included SLA's, OLA's, trending analysis, and KPI Metrics. We introduced a new Incident Management tool (Landesk).